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Mandarin Oriental Manila Hotel

Makati Avenue, Metro Manila, Makati, Manila, Philippines 1226 (Show on map)

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Area: Makati Number of Rooms: 448

Recent customer reviews

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Very Good

7.9

based on
869 reviews

Value for Money
7.4
Location
8.2
Staff Performance
8.1
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
8.3
Food/Dining
7.7
All reviews (869)
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Jamie D. Solo travelers Australia, December 28, 2012
business hotel with great staff service

multiple lifts, so no waiting around
9
staff were always helpful, rooms clean. Professional
Shopping Tip: 10 minutes walk to Glorietta 5 etc
Ayed A. Solo travelers Saudi Arabia, December 28, 2012
Mandarin Oriental Manila Hotel
2.3
very bad experaince
Philip B. Groups United Kingdom, December 27, 2012
Overpriced and dated luxury hotel

Swimming pool
7
First impression is a luxury hotel and at bargain price, the place is falling to bits with the outside a patchwork of repairs. The interior foyer is glossy with super helpful and attentive well trained staff. Interior decor, rooms and corridors, is dated, carpets dirty, stained and torn. Windows not clean outside, views are poor, fixtures worn, cracks in shower tiling etc. Room equipment is circa 1980`s except the TV. Pool clean and nicely situated, excellent gym with towels, water and bananas provided. Xmas dinner was approx £80 ahead with champagne and wine, food was of excellent standard, but alcohol is truly overpriced the hotel throughout. Room mini bar, local San Miguel is £5 as is a Coke. First hotel i have encountered without free internet, its cost was 1000pesos/£16 per day and is the main reason i will not stay at this hotel again. A five day stay would be £80 and is unjustified. Location is not the best, but taxis are cheap and a good walk doesnt do anyone any harm. Makati shops not far and is a pleasant stroll. For the more adventurous Makati Ave and the famous Cafe Cubanna are 5 mins walk and well worth a visit to appreciate the more exotic Manila nightlife.
Rowena U. Families with older children Philippines, December 26, 2012
5 star hotel but have to upgrade rooms & amenities

location
5.7
the hotel should alrady upgrade to be competitive to the market considering this is a 5 star hotel a a prime location in makati city. time to make renovations to ensure more biz potential in the future be it to travellers for business or pleasure.
Maria L. Families with young children Philippines, December 26, 2012
Staff and service are excellent

People are courteous and acommodating
8
Our stay was pleasant, the kids enjoy the place well. Good training on your staff is highly appreciated by my family. We just hope that the facade of the hotel will soon refurbished. Bathrooms to be inspected for some repairs, especially the falling towel holders. Internet access should be one of the free amenities to be enjoyed
John D. Families with older children Australia, December 25, 2012
Nice hotel but a little run down outside...

Nice ambience inside the hotel...
7.7
We were in this hotel for one night only and occupied two rooms. The rooms were bigger than I expected and kept clean. For both rooms, we had king size beds and they were very comfortable. Teenage girls can be quite picky but my daughters really liked the room that they stayed in. The rooms were a little run down but it really didn't bother us as they were clean. When I travel back to Manila for business or pleasure, it is likely that I will stay at this hotel again.
Hector G. Families with older children Philippines, December 25, 2012
Still the best blend of the East and West

Good location and well maintained facilities inspite of its age. Staff remains to be the best in service.
9
The Mandarin has remained to be one of my all-time favorite hotels of Manila. It is able to keep its unique image of being a blend of the East and the West and having the best of both worlds. The rooms are a little bit run down and needs to be renovated very soon but since it was originally built with high-end materials, it remains to be acceptable. The restaurant was outstanding offering one of the best breakfast buffets in town and parking was not an issue even if we went back to the hotel late in the evening on Christmas Eve. The staff are quite experienced and are quite pleasant to deal with.
Restaurant Tip: The Buffet Restaurant is still one of the best in town whether it is for breakfast or other meals. One can enjoy a leisurely meal although it can get quite crowded due to its popularity.
Tan T. Solo travelers Malaysia, December 25, 2012
Great location but old rooms

Great service
4.7
Hotel with great location but rooms very old needs renovation overall service very good all staffs very helpful with polite smile
Tan T. Solo travelers Malaysia, December 25, 2012
Great location but old rooms

Great service
5.3
This hotel locations very goods with all bankers around but the rooms need renovation also the rooms carpet with bad smell need to change all staffs very helpful with polite smile
Johann D. Families with older children Philippines, December 25, 2012
Restful Stay

In the center of Makatu Business District
7
Stay was pleasant and restful. The Hotel needs a facelift though in its exterior. Walls need a fresh coat of paint. Interior is still okay.

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Customer Reviews - Mandarin Oriental Manila Hotel, Manila

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