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Verified traveler reviews

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Excellent



based on 3837 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.0
  • Value for money 8.4
  • Food/Dining 6.9
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ARTHUR K.
United States
May 29, 2016
buffet not good food and always cold
buffet not good food and always cold

Melani B.
Philippines
May 29, 2016
One of the hotels to consider in Cebu
everything is good, i enjoyed my stay

Rinah D.
Philippines
May 29, 2016
Good value for money
Good facilities, good breakfast, good location

William T.
Philippines
May 29, 2016
Excellent hotel
Loved my stay. Will go back again in the future

Dan H.
United States
May 29, 2016
wife and myself
In Cebu City shoppung

IRENE Q.
Philippines
May 28, 2016
excellent
clean and spacious

Alan B.
United Kingdom
May 28, 2016
Value for money but a few issues
Okay, so this is a budget property, but they really need to sort out their check in because 30 minutes is excessive. Check out also took ages. The information required on check in is simply not necessary. Staff polite but the process needs attention. Breakfast was like a rugby scrummage with people almost fighting over a bit of seaweed. It was edible though and inclusive of the price. Safety is a major concern! Being a photographer, I thought I would take the lift to the highest possible floor to see if good photos available from a window somewhere. When the lift doors opened on 26th floor I was confronted by a building site! Obviously floors and penthouse suites not yet finished. I was able to walk around the roof and take some great pictures and even go up the stairs to 3 further 'penthouse floors' to get more fab photos. Thanks for the opportunity but lift should not take regular customers to such places. I noticed on the way down that a message was posted on stairwell of 24th floor saying 'guests not allowed beyond this point'. Well that rule does not apply to the lift! Sadly the swimming pool only gets minimal sun exposure due to the outlook of the hotel and the 'Manhattenesque' skyscrapers between the pool deck and the sun. In summary I would say that the Mandarin Plaza is value for money but may look elsewhere if sun exposure to pool area is required and also a stress free breakfast :-) Best regards Al

carmen G.
Philippines
May 27, 2016
staffs at front office and operator are terrible
Staffs look very unfriendly at the FO, been calling FO and Operator like exageratung millions times but noe picked up the phone. I asked for a clean and white towel cuz our towel at CR looked dirty and dirty whote and took me an hour and no one came until I saw a housekeeping cleaning other room, and ita there whete Ingot my new towels. Our room has small cockroach too.

alan A.
Australia
May 27, 2016
Good value
Only thing hot water not hot enough

Joey B.
United States
May 27, 2016
Go across the street
Parklane - same price. Better breakfast, better service, cleaner rooms...can't drink the water is the only thing. Mandarin took over an hour to check in, staff was extremely unhelpful. Heavily travelled, barely review anyone - this was an experience I'd not repeat.