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Recent customer comments

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Excellent



based on 3867 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.0
  • Value for money 8.4
  • Food/Dining 6.9
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Federico J.
Philippines
August 30, 2016
Great Hotel - some suggestions
Maybe for the toilet bowl, they need to add bidet.

CELIA P.
Philippines
August 29, 2016
Good Location!
The hotel is conveniently located just a walking distance from Ayala Shopping Mall which was our main purpose of visiting Cebu. Our only problem was the risk of being run over in crossing the street to and from the hotel due to the heavy traffic in the area.

Benedict R.
Philippines
August 29, 2016
Poor construction of bathroom, paddle of water was retained at the lavatory area, housekeeping did not attend to our request.

Leah A.
Philippines
August 29, 2016
Convenient
The facilities were clean, room was spacious, food was okay. Some staff needs more training. Location is convenient.

Kevin S.
Switzerland
August 27, 2016
short stay
spontaneous trip to Cebu.

Vera M.
Philippines
August 27, 2016
Will stay again ;-))
Everything was great except everytime i make a call to the frontdesk pissed me off.. It takes a long time for them to answer or they dont answer at all, so i kept on dialing again.. and again! Also at the frontdesk i noticed, in loud voice they were chatting and laughing (the girls not the man) ... although nobody was checking in or out, there were customers in the lobby..

Leah G.
Philippines
August 26, 2016
Everything it's okey cleanliness,stop are nice and helpful..foods are okey.this hotel I can come back and recommend to my friends..

Kea A.
United States
August 26, 2016
Great customer service..place is clean and employees friendly and professionals
I highly recommend this place

Michael J.
United Kingdom
August 26, 2016
Value for money in good location
Good clean hotel, great location near Ayala, friendly efficient staff,

Jurgen B.
Japan
August 26, 2016
Terrible front desk staff named S*R*H
Very disrespectful.Very slow in accomodating the guest.It took me so long time to arrange my bookings because they asked me too many things to prepare IDs signatures of my family.I have never experience that in other hotel.But the restaurant staff were nice to us.I think this hotel needs serious training with the front desk staff.