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Recent customer comments

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Excellent



based on 3846 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.0
  • Value for money 8.4
  • Food/Dining 6.9
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molive M.
Philippines
August 24, 2016
Receptionists or operators do not answer calls immediately
Everything was great but the operator/reception seemed like they didnt want to talk to guest everytime i dial their number it would take 4-5 attempts before they answer the fone.. The worst part was when i asked or followed up my request they seemed like they didnt know what i just asked.

Zairon J.
Netherlands
August 23, 2016
Great hotel!
We stayed at this hotel for 3 nights. The service at this hotel was great all the time and it looks clean and nice, both the grounds the room itself. Breakfast was good, exactly what I expected. Ayala Center is just across the road, 5 minutes walk. I would stay here again for sure!

Gloria T.
Philippines
August 23, 2016
location and convenience
stay was very pleasant and convenient, hotel is closed to one of the major business center and shopping mall. wifi is also a plus factor since they have strong connectivity altho limited only to 2 gadgets. will stay again and will surely recommend to friends and family.

Mylene A.
Philippines
August 22, 2016
A satisfied experience with Mandarin
The receptionists and other staff are accommodating and approachable.All of my special requests are granted.My room and my sisters' room are well cleaned, elegantly looking and very comfortable.

Mark M.
Philippines
August 22, 2016
Very good hotel
Our stay here is great. The staff is very accomodating.

ARMAN C.
Philippines
August 21, 2016
Great Value for money
Had an excellent stay with my family. Friendly staff and great service. The location is a bonus its an easy access in the city limits. Would highly recomend this place.

Phang L.
Malaysia
August 21, 2016
Excellent location.
Located just a 5mins walking distance to the mall (Ayala). McDonalds & 7-11 located in building next to it. Good breakfast and excellent staff services. Spacious, big and very comfortable room. However, the soundproof of this hotel is very bad. Some guests just like to hang out outside the corridor and you can hear every single words they say.

Sheila S.
United States
August 21, 2016
Disappointed
You have to call the front desk or operator for everything. Why can't there be a direct line for housekeeper, restaurant, etc. I feel like big brother is watching my move. I tried Mandarin Hotel this time in many times I've been traveling back & forth from US to Cebu. Choices of meals are very limited. The elevator was a nuisance. You have to run to catch the first one available or else you get injured. Got bruised on at left arm from stopping the door to close. Otherwise, you'll have to wait for available one. And it won't moved if it's overloaded. How can I tell other foreigners who don't speak English without being rude? I won't give my spot as I was there first. If I have to rate this hotel? I'll give it 6.0. The staff are nice & can't really can't help because they feel Uncle Sam is also watching them..... Put it this way, they love their job, but I felt they are limited of giving away information. I think they could do more.

Lilibeth C.
Philippines
August 19, 2016
good
convenient

Lilibeth C.
Philippines
August 19, 2016
good
affordable with good amenities