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Manhattan Broadway Hotel

273 West 38th Street, Times Square, New York (NY), United States 10018 (Show on map)

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Manhattan Broadway Hotel New York (NY) - Guest Room Manhattan Broadway Hotel New York (NY) - Guest Room Manhattan Broadway Hotel New York (NY) - Lobby Manhattan Broadway Hotel New York (NY) - Guest Room Manhattan Broadway Hotel New York (NY) - Guest Room Manhattan Broadway Hotel New York (NY) - Guest Room
Area: Times Square Number of Rooms: 43

Recent customer reviews

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Above average

5.9

based on
64 reviews

Value for Money
5.7
Location
8.3
Staff Performance
5.7
Hotel Condition/Cleanliness
5.0
Room Comfort/Standard
6.0
Food/Dining
4.7
All reviews (64)
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Jessica E. Business travelers United States of America, October 21, 2014
Bed bugs... Don't ever stay here

location to Javits center
3
My stay at this hotel was horrible. I was there for work at the Javits center so location was like. But I asked for a queen and got two double beds pushed together but the worst thing, after my second night I realized I had bites everywhere. Totaling over 75 bites and I even found three bed bugs in my room. The manager avoided my complaint and the assistant manager tried to rubbed some unknown oil on my skin and say they were just Mosquitos. After i threatened to call health inspector and Priceline (whom I booked through) they asked me to just tell Priceline I was uncomfortable, but leave out exactly why I was uncomfortable. They were never truly sorry about the bites or my stay, they were more worried about their review. In order for them to take me serious I had to bring a friend who worked at a high end hotel in the city and told them she was in the business and this was highly unacceptable. I would NEVER recommend this hotel to anyone. The only good thing was location. Customer Service was awful and so were the rooms. Not to mention when I tried to check in at 4:30pm (check in time is 3p) they didn't have my room ready and told me to go sit in Starbucks or a similar place to wait it out. Ridiculous!
Claude B. Couples United States of America, October 8, 2014
Manhattan Broadway Hotel

Availability
5
No carpet, soft bed, cruddy bathroom, fluorescent lights, old bathroom, etc I was scared to take off my shoes. Sheets were clean (at least they looked clean), pillow was ok. Considering I paid for this it's pretty bad!
Erin O. Solo travelers United States of America, October 5, 2014
Pleasant and Very Helpful

Staff!!! Clean!!! Comfy Bed
9.3
After staying at the Hotel Penn... this was heaven, although the room was very small it was modern and comfortable not to mention affordable and convenient. The staff were beyond friendly and amazingly considerate with my request for a late checkout being as my flight was later in the day. Understanding the hotel is an old building they have definitely done well with what they have. Thank-you!!!
Yuling L. Families with older children Singapore, September 26, 2014
Good location

Location was the only thing I liked
4.7
Oren C. Families with young children Israel, September 1, 2014
good location

location,location,location
6.3
good location near the time square room size is tiny
Hartono S. Solo travelers Indonesia, July 17, 2014
Close to shopping centre

Near shopping area
8
Krit T. Families with older children Thailand, July 16, 2014
TooSmallRoom Badcondition but clean

Manhattan Broadway Hotel
4.7
Room is too small especiall room with three bed. Bad condition floor. Normal clean. Staff can speak Chinese and English quite good. Wifi must be paid. No breakfast.
Hartono S. Solo travelers Indonesia, July 14, 2014
Near to shopping centre

Close to shopping area
8
Lucie L. Couples Australia, May 24, 2014
Central, decent hotel

location, no fuss, easy access
5
No fuss hotel with average room, but decent value considering the price of New York hotels. It's located minutes from Times Square and Madison Square Garden. Rooms are pretty basic, but it's not as bad as some reviews make it out to be. Staff was courteous and efficient. No fuss, good value hotel.
David M. Groups Australia, April 4, 2014
great value for money.

location , staff attentiveness, value for money.
7.7
Generally very good. You get what you pay for. Great location and great staff(especially Susie). An overflowing toilet on our first night was a bit disconcerting but delt with promptly and soiled clothes laundered ant no expense to us. A great place to rest after a day of sightseeing in NYC. This is a 'no frills' establishment that delivers what they promise.

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