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Recent customer comments

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Good



based on 2500 reviews
  • Cleanliness 5.9
  • Facilities 5.4
  • Location 8.4
  • Room Comfort/Standard 6.2
  • Service 6.4
  • Value for money 6.1
  • Food/Dining 5.6

Ryan W.
United States
August 29, 2015
Fantastic Location for Terminal 3
Location, 24 Hour Service, Airport Shuttle
Stayed here as a place to put our heads down between flights and it was pretty much what we expected. Clean and comfortable enough for an overnight stay. While the location is superb for Terminal 3, it was quite difficult to get to from Terminal 1. The Manila Airport staff is easily the least friendly of anywhere I've traveled, so there were little help in finding the hotel's shuttle bus. Eventually we got on an airport shuttle and found our way over to the hotel, but it took some doing. We had different flights in the morning and the hotel's shuttle service was a great way for my fiance to get back to Terminal 1 and dropped me off at Terminal 3 on the way over. It would also be extremely easy to walk to Terminal 3 if you wanted to.

Anthony B.
United Kingdom
August 27, 2015
Ist visit
Location, Location, Location
The Stay was for one night only, the outside looked somewhat dilapidated, the car parking area was badly signposted, partially due to the number of fast food outlets just outside the hotel. Overall not a very good first impression The Lobby was ok. The staff compared to other hotels were curt and not the smiling friendly Filipinos we are accustomed too. The room was of a reasonable size, but was smelly, the curtains were loose on their rails, the air conditioning unit very loud. The TV service was not working. The rooms were grubby and the power points were not in a very good condition. The shower was very poor and only a trickle of water came through. The shower head could do with a good clean and or replaced. You could not switch between shower and foot tap as the switch was broken. It is a pity because it does have a superb location, and with a very little effort and a good very deep spring clean and minor repairs it could be come a not unreasonable hotel. I would certainly not class it as a 3Star in its current condition. The free shuttle service was good. The WIFI was not free, and of a very poor quality.

Modesto B.
United States
August 25, 2015
Hotel needs updated
Close to airport,Free airport shuttle,Close to MOA
Fair. Manila airport hotel needs improvement. The hallways smell damp. Maybe change the carpet to woods. The staff need to prepare rooms. We were there 3 consecutive occasions. The showers didn't have doors. We needed to call the front desk to fix it.

Eszter M.
Hong Kong
August 23, 2015
Ok place for a night if u r transferring at Manila
Shuttle service, breakfast included, helpful staff
It was all right

Charisma Q.
United States
August 20, 2015
Hotel Review
Location, location, location.
Comfortable overnight stay with free breakfast, concenient location near NAIA airport with free transfer to/from airport.

Thomas E.
Denmark
August 20, 2015
perfect
staff, rooms, location
perfect

Sze C.
Hong Kong
August 18, 2015
i book it for my helper
i book it for my helper
I book it for my helper

shane C.
Australia
August 15, 2015
poor
Manila Airport Hotel
i requested that my wife be picked up at the airport and this was not done, putting my wife's safety at risk. no hot water in the room. you can't complain about the service - there is none.

Artie W.
United States
August 13, 2015
Service Over-rated
Location, Price
The staff did not provide early requested check for a room with early departure noted for an evening flight. But they had no problem booking a full night's fare..... A quick cleanup and early check in could have been provided to allow travelers on a 40+ hour journey to relax a little. I don't recommend this airport hotel unless absolutely necessary or for location.

Dennis S.
Australia
August 10, 2015
Good value
location, transfers, safety
OK