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Recent customer comments

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based on 2480 reviews
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.3
  • Location 8.4
  • Room Comfort/Standard 6.2
  • Service 6.4
  • Value for Money 6.1
  • Food/Dining 5.6

Alma A.
United States
May 21, 2015
The staff are excellent and service but the room
Service is excellent and closed to airport
The stay is good room is too hot AC not working good.

angel V.
United States
May 20, 2015
very unsafe place! dont like at all!
Did not stay! Very unsafe please! Bad area!

Tomas B.
May 19, 2015
Definitely NEVER AGAIN!
In spite of two advance e-mails (both unacknowledged) and a finally replied Facebook message all these three giving exact arrival details, there was no airport transport awaiting us upon arrival of our flight at 4am. Upon our telephonic request we were promised a shuttle bus which did not arrive for the following 30min or so and our subsequent phone calls were no longer answered by the hotel (how stupid of me not to expect this). It is not a pleasant experience to be standing on the road with a kid at 4am. Rooms are old and not well maintained. The fridge in our room did not work; the electric wall plug was lying on the floor broken. No safety boxes available, neither in-room nor at the reception. No list of TV channels available (the hotel does not provide and the receptionist did not volunteer to look it up on the web and print it out for us). Very poor breakfast with some of the very few items appearing on the menu unavailable. The receptionist tried to make us pay for the kid’s breakfast, which we had ordered and paid in advance same as the other two, but quickly changed her mind when noticing my angry face. Nobody cleans the rooms, changes towels or bedsheets, empties rubbish bins; there is kind of a self-service cabinet on the corridor where it seems you are supposed to help yourself with fresh towels; I am not joking, it’s the tragic truth. I have stayed in quite a few no frills backpack places in my younger days, all of which were of a higher standard than this supposedly three star hotel. I don’t know based on which criteria this hotel got three stars, but they probably don’t deserve more than one star. Definitely NEVER AGAIN!

Mariannie E.
May 18, 2015
overnight stay
close to NAIA terminal 1, airport transfer, clean

Ian M.
New Zealand
May 18, 2015
over night stay
helpful staff, close to the airport, free airport transfer
good for over night stay

Junalyn N.
United States
May 17, 2015
first night -disappointed
with restaurant, security guards and rides to hire
No hot water for shower

Rhemie H.
United States
May 17, 2015
Not Good
Closed to airport, value of the money
The first time we stayed was on May 3 2015. we had an early flight. The room was Ok. but when we check out the following morning I was charge another 700pesos, when I already paid it the night we check in. Spoke to one of the driver of the shuttle, and while we are away from manila he let us know that the hotel is refunding me my money when we come back. so this was good. On May 13th we came back again since its closed to the airport and we have an early flight. this tine we got the small room, with door locks broken and carpet smells. Sad to say we are not happy since we could not sleep due to smelly carpet, bathroom drainage that you breath in while laying there. this place could use a remodel big time. We are not very happy with our stay at all, but location and convenience is very good.

Frederic G.
May 13, 2015
Very good location but dirty hotel
Free shuttle to airport

William J.
United States
May 04, 2015
Location, Great ... Smell, Not So Much!
Location, Location, Location
Staff was Accomodating. However, the facilities need an entire renovative overhaul, especially for a hotel on the premises of an International Airport. This hotel has so much more potential. Would love to see them make it happen ... SOON! Best Wishes!

Stanley S.
United States
May 03, 2015
Close to airport, nice shuttle
Close to airport, has a shuttle, breakfast is fine.