Back to hotel info

Recent customer comments

Filter by traveler type
Good



based on 2498 reviews
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.4
  • Location 8.4
  • Room Comfort/Standard 6.2
  • Service 6.4
  • Value for Money 6.1
  • Food/Dining 5.6
Sort by

Eunice Y. from Canada
Couples
Stayed one night in May 2015
Good location close to the airport
Location, room was clean and staff was courteous
We had an early international flight that's why we booked a hotel as close to the airport as possible. We were pleased that the hotel was able to print our boarding pass in time for our flight. As we're both senior citizens, we had to ask our daughter to check us in online and she had to call the hotel (from cebu) to arrange for them to print out our boarding passes. When we checked in that evening, everything was arranged esp our early shuttle ride to the airport.
Reviewed May 27, 2015

nanneth W. from Canada
Groups
Stayed 2 nights in May 2015
good compare to those hotel i've been.
good location to everything.
Pleasant and enjoyable.staff is accomodating, polite and helpful.
Reviewed May 25, 2015

Alma A. from United States
Solo travelers
Stayed 2 nights in May 2015
The staff are excellent and service but the room
Service is excellent and closed to airport
The stay is good room is too hot AC not working good.
Reviewed May 21, 2015

angel V. from United States
Couples
Stayed one night in May 2015
very unsafe place! dont like at all!
Did not stay! Very unsafe please! Bad area!
Reviewed May 20, 2015

Tomas B. from Austria
Families with young children
Stayed 2 nights in May 2015
Definitely NEVER AGAIN!
In spite of two advance e-mails (both unacknowledged) and a finally replied Facebook message all these three giving exact arrival details, there was no airport transport awaiting us upon arrival of our flight at 4am. Upon our telephonic request we were promised a shuttle bus which did not arrive for the following 30min or so and our subsequent phone calls were no longer answered by the hotel (how stupid of me not to expect this). It is not a pleasant experience to be standing on the road with a kid at 4am. Rooms are old and not well maintained. The fridge in our room did not work; the electric wall plug was lying on the floor broken. No safety boxes available, neither in-room nor at the reception. No list of TV channels available (the hotel does not provide and the receptionist did not volunteer to look it up on the web and print it out for us). Very poor breakfast with some of the very few items appearing on the menu unavailable. The receptionist tried to make us pay for the kid’s breakfast, which we had ordered and paid in advance same as the other two, but quickly changed her mind when noticing my angry face. Nobody cleans the rooms, changes towels or bedsheets, empties rubbish bins; there is kind of a self-service cabinet on the corridor where it seems you are supposed to help yourself with fresh towels; I am not joking, it’s the tragic truth. I have stayed in quite a few no frills backpack places in my younger days, all of which were of a higher standard than this supposedly three star hotel. I don’t know based on which criteria this hotel got three stars, but they probably don’t deserve more than one star. Definitely NEVER AGAIN!
Reviewed May 19, 2015

Mariannie E. from Philippines
Couples
Stayed one night in April 2015
overnight stay
close to NAIA terminal 1, airport transfer, clean
Reviewed May 18, 2015

Ian M. from New Zealand
Couples
Stayed one night in May 2015
over night stay
helpful staff, close to the airport, free airport transfer
good for over night stay
Reviewed May 18, 2015

Junalyn N. from United States
Couples
Stayed one night in May 2015
first night -disappointed
with restaurant, security guards and rides to hire
No hot water for shower
Reviewed May 17, 2015

Rhemie H. from United States
Couples
Stayed one night in May 2015
Not Good
Closed to airport, value of the money
The first time we stayed was on May 3 2015. we had an early flight. The room was Ok. but when we check out the following morning I was charge another 700pesos, when I already paid it the night we check in. Spoke to one of the driver of the shuttle, and while we are away from manila he let us know that the hotel is refunding me my money when we come back. so this was good. On May 13th we came back again since its closed to the airport and we have an early flight. this tine we got the small room, with door locks broken and carpet smells. Sad to say we are not happy since we could not sleep due to smelly carpet, bathroom drainage that you breath in while laying there. this place could use a remodel big time. We are not very happy with our stay at all, but location and convenience is very good.
Reviewed May 17, 2015

Frederic G. from France
Solo travelers
Stayed one night in May 2015
Very good location but dirty hotel
Free shuttle to airport
Reviewed May 13, 2015