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Recent customer comments

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Good



based on 2500 reviews
  • Cleanliness 5.9
  • Facilities 5.4
  • Location 8.4
  • Room Comfort/Standard 6.2
  • Service 6.4
  • Value for money 6.1
  • Food/Dining 5.6

Andrew C.
United States
January 08, 2014
Great Hotel If you want to be close to Terminal 1
Near Airport, Staff Friendly, Price
The Manila Airport Hotel is right next to Terminal one which makes it very quick to return to terminal.

Geoffrey M.
United Kingdom
January 07, 2014
Convenient for airport, not much else
Free airport shuttle, close to airport, restaurants nearby
Convenient for airport and free shuttle service is very good. However it still took 40 minutes during the day to get to hotel from Terminal 3 due to the terrible Manila traffic, so you still need to leave plenty of time to get airport unless you are flying very early or very late. Breakfast is very limited choice and really poor quality, but you can get a decent coffee nearby. Better to go outside for breakfast and other meals. Breakfast starts at 5am but if you need to leave hotel earlier they cannot provide a packed breakfast. Ok 2 or 3 star hotel but no comparison to the excellent Cebu airport waterfront hotel which is only a bit more expensive.

Geoffrey M.
United Kingdom
January 07, 2014
Convenient airport hotel
Location, airport shuttle included,
The hotel is near to airport and convenient for that. I would not recommend it for any other reason. There is a free airport shuttle service

IGNACIO A.
Spain
January 06, 2014
Disapointing
It was close to the airport
We booked a room for three adults but when we arrived you found a double bed and a matress on the floor. We complained and we got a folding bed but with one sheet only. we asked for another one and they tried to make us pay for it even though the hotel was horrible . The lady on the front was very impolite. That was a third world hotel room but with a expensive european price.

zakir A.
India
January 06, 2014
its ok ,,,not bad
this hotel located near airport terminal 1....can go by walk from airport,,,,,just like airport hotel
its not so happy with stay in this hotel,,,but ok for me because very near from terminal building,,,so easy to reach airport

DHAN F.
Philippines
January 06, 2014
accesible hotel for travelers
Accesibility at the airport, comfortable hotel to rest in, Nice employee
Everything is fine, nice and quiet. The location is great especially the resto's around it :)

Peter H.
Germany
January 04, 2014
Go better to Makati
Not far from airport, good breakfast, nothing else
You maybe could walk without luggage from/to terminal 1, NAIA, its not safe at night time. Too far to/from terminal 3, you need the shuttle. The breakfast is good. The value for the money is not so good, small depressive rooms, for the money you can get a large 1 bedroom apartment in central Makati, only few minutes longer trip to the airport.

Emily W.
Australia
January 02, 2014
Average
Close to international airport, large room, clean enough
Unreliable service. Booked with the hotel a week in advance. I put in my flight details like requested. I arrived I Manila and there was no sign of the people picking me up. I went to the service counter and had to call the hotel and they had not even recognised I was staying at that hotel that night. I had to wait 30 mins for them to pick me up and another long wait going through traffic back to the hotel from terminal 3 airport. Internet is also expensive to buy and only lasts one day. For the price you pay for the room it should be included. Breakfast the next morning was very average. The western choices were minimal and 'eggs benedict' was nothing really like it and service was average.

Jeffrey J.
Australia
January 01, 2014
Tired Hotel
Close to Airport, Staff, KFC attached to hotel
This is a very tired hotel needs plenty of work done to bring it back to a good hotel

Sean O.
United States
January 01, 2014
Very, very Bad
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The rooms upon check-in was dingy and it has been a long time since any maintenance was done. The water gets hot, but lacks sufficient water pressure to actually shower. The mini bar was stocked, but the refrigerator did not keep anything cold. The air-conditioner worked, but was very loud. And the amount of outside noise makes sleeping difficult. Front desk staff were unfriendly at best and made every effort to make you feel as if your request was a bother. For much less you can stay at a nice hotel in Makati. Don't stay here under any circumstances. The owners/operators of this hotel should be ashamed of themselves. This is by far the worst hotel I have stayed in in the Philippines.