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Recent customer comments

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Good



based on 2500 reviews
  • Cleanliness 5.9
  • Facilities 5.4
  • Location 8.4
  • Room Comfort/Standard 6.2
  • Service 6.4
  • Value for money 6.1
  • Food/Dining 5.6
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Christe M.
United States
July 28, 2016
Disappointed
From the time I booked my room to when I arrived the phone number on my reservation had changed and there was no communication of it to me. I had no way of contacting them to send their shuttle to get me from the airport which is the only reason why I stayed in this hotel. I picked this hotel because I had to be back and forth to the airport in a short time. Instead I had the hassle of bartering with the taxi driver because I could not get through the telephone to have them fetch me! I paid a lot for a taxi ride that was not supposed to be far from the airport. I received no sympathy at the front desk while hearing the staff answer phones from other travelers asking for their shuttle. It was so quick and easy for the others who had the correct information for the phone number. I asked about wifi to find out it is the only hotel my entire Philippine trip where I had to pay extra for wifi. The desk clerk did not even offer it to me without charge since I was stuck at the airport, did not offer to reimburse for my taxi fare which I very clearly complained to her about, wanting to be told why I was given such poor service and no hospitality to try to compensate for my struggles. I was frustrated. I knew the hotel would not be very impressive because of the cost, but was willing to forego comfort one night just to have the easy quick access to and from the airport. Even that I did not receive! I am totally not wasting my time and money on this hotel in the future. I don't care if it is close to the airport, it cost me more and took me longer than the hotels I stayed at in Manila that were double the distance from the airport!

Editha K.
United States
July 28, 2016
It is very convenient.
The beddings and towels looks dirty.

Carole S.
United States
July 27, 2016
x
x

Jesus L.
Philippines
July 25, 2016
Nearest to Airport
The Hotel is very near to airports and provides an airport transfer which is a plus for me. For those who are not that picky, overall the place is okay.

ramwil D.
Philippines
July 24, 2016
Affordable and perfect for ofw going back to work
Good

Keith P.
Canada
July 24, 2016
Could be better
Room was clean enough, with fairly pleasant furnishings etc. However the shower didn't have a ton of pressure and the fixtures were not functioning 100% The most unpleasant part were the 2 rats that snuck in under the door through the 1" gap between the door and the floor. Had to make sure they didn't get into my pili nut pasalubong

Rowena A.
Philippines
July 21, 2016
review
need upgrade

Rowena A.
Philippines
July 21, 2016
review
need upgrade

Rowena A.
Philippines
July 21, 2016
review
need upgrade

Rowena A.
Philippines
July 21, 2016
review
need upgrade