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Manila Pavilion Hotel & Casino

United Nations Avenue, Corner Ma. Orosa Str, Ermita, Manila, Philippines 1000 (Show on map)

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Formerly : Manila Pavilion Hotel
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Area: Ermita Number of Rooms: 489
Free Wi-Fi

Recent customer reviews

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Pleasant

6.9

based on
2386 reviews

Value for Money
6.7
Location
7.8
Staff Performance
6.5
Hotel Condition/Cleanliness
6.2
Room Comfort/Standard
7.2
Food/Dining
7.1
All reviews (2386)
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Adeline B. Solo travelers Philippines, May 30, 2014
A great and comfortable stay

Friendly and attentive staff. Comfortable room especially the bed. Close proximity to the mall.
8.7
Jay M. Couples United States of America, May 29, 2014
a very pleasant stay

friendly staff / great breakfast / comfortable room
10
had a very quiet night in a pleasant room
Leovigildo L. Couples Philippines, May 25, 2014
disgusting

centrally located
5
fair
K Y. Business travelers Malaysia, May 23, 2014
Pleasantly surprised!

Found that hotel has some facelift which was overdue. Booked a superior room but was upgraded to a deluxe room which was renovated recently.
6.3
Han K. Families with young children Singapore, May 20, 2014
Good & enjoy shopping

Location.friendly staffs & clean
7.3
Good & central meeting place near shopping area. Friendly staff.
Cecilia R. Families with young children Philippines, May 18, 2014
Not so nice because the beddings are not so clean.

Casino
7
Not good because of the uncleanliness and the smell of the swimming surroundings smell like canal.
Ayessa M. Families with older children United States of America, May 8, 2014
Nice

The room is nice clean and updated the only thing is they need to renovate their swimming pool and they should add more variety on breakfast
6.7
The room is nice clean and updated the only thing is they need to renovate their swimming pool and they should add more variety on breakfast
Abdul G. Business travelers Singapore, May 7, 2014
Clean room, friendly staffs and good location

I've stayed on every visit to manila due to the friendliness and good security by their security staffs.
8
Better than expected.
Mira F. Business travelers Philippines, May 6, 2014
stay in manila pavilion

Hotels staff who helped us to our room
2.7
The hotel is in a very dilapidated state and needs renovation badly. If not for the paid stay, we would have transferred to another hotel. I can see the awful structure in my bathroom. Our room smelled like cigarettes that won't go away. the bedskirt was visibly dirty and really turned us off. The TV was too small and old. Room service though was good, and served us late dinner. Hotel management should enforce stricter policy as female guests roam around the lobby dressed in pyjamas and visible underwears which do not give a good atmosphere.We will definitely not come back to this hotel.
Eric F. Solo travelers United States of America, May 6, 2014
This was billed as a world class hotel. It's not.

Employees, employees, employees
4.3
It was a horror. For the prices they ask, you get a run down 20-30 something year old facility that is in dire need of full renovation adjoined by one of the slimiest little truckstop-looking casinos I have ever seen in my life. I know internet is a problem in the Philippines because of the corrupt government, but you'd think the Donald Trump of Manila who runs this supposed 5 star hotel could pay someone to make his work. It does not work. The food is not only not great, it's pretty poor. They make no extra efforts at the breakfast to differentiate themselves from the many many other 2 and 3 star hotels around them. No special attempts to "wow" the guests with cool and interesting breakfast treats, just eggs, sausage, french toast from a box, stale bread and questionable freshness of fruit. As soon as you walk outside you are accosted by beggars lying in the streets where they remain and sleep when their begging is done. They let their 2-5 year old kids work you while they catch their naps. The 6 to 17 year old beggars. The swimming pool is on the 5th floor roof area. It has not received a touch up since they days of Frankie and and Sammy Davis. There is no food or drink service at pool side. There is about 200,000 gallons of dirty, stagnant water sitting around the pool rooftop too. Like I said, the place is a horror with very friendly staff who surely say a thousand times a day to every customer: "I'm sorry sir. I'm sorry ma'am"

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