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Manila Pavilion Hotel & Casino

United Nations Avenue, Corner Ma. Orosa Str, Ermita, Manila, Philippines 1000 (Show on map)

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Formerly : Manila Pavilion Hotel
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Area: Ermita Number of Rooms: 489
Free Wi-Fi

Recent customer reviews

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Pleasant

6.9

based on
2225 reviews

Value for Money
6.7
Location
7.8
Staff Performance
6.4
Hotel Condition/Cleanliness
6.1
Room Comfort/Standard
7.2
Food/Dining
7.2
All reviews (2225)
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Henry D. Couples United States of America, March 11, 2012
rooms were spacious. great shower. great breakfast

very good location. Good value for the price.
8
Very helpful staff. Requested extra clothes hangers and towels and they were brought promptly/ .
Shopping Tip: Definitely visit the Robinson's Mall. Just a short walk from hotel.
Foon Y. Groups Hong Kong, March 11, 2012
Great location but small rooms

location covenient and nice lobby
5.3
The location is great and convenient for shopping and transportation. However, the room is too small and furnitures are palced inappropriately which inconvenient to guest. The bed is too small. The facilities and furniture are old. In the toilet, sometimes with ants.
Edward W. Couples United Kingdom, March 10, 2012
Great Location shame that the rooms aren't clean.

Location,
7
Very efficient check in and bell boy service. Room (1234) Stains on bed sheet and carpets. Bath tub stained and pitted, Mold on the walls between the tiles. Mold on the bathroom ceiling. Breakfast nice lots of choice, service to the table was slow even with plenty of staff. No noise from the casino (all 3 floors of it). Didn't use the pool, looked better in the photos than real life.
Paul E. Couples United States of America, March 8, 2012
ok at best

lobby
5
ok at best lobby was nice only very slow service and arrived at 11am and could not get a clean room until 4pm. just towels to dry yourself after shower ini always wonder what people wash there back side with [there hand] ???? had to ask for a wash cloth, maybe that is why they call it a wash cloth?? elevators slow food ok but buffet very expensive.
Nicholas S. Couples Australia, March 6, 2012
great location ,nice hotel, good buffet breakfast

buffet breakfast ,room
6.3
the hotel pavillion is very centrall located , the room was big and comfortable and the buffet breakfast was the best hotel feature .the staff are not very attentative as this is a very big hotel and very over crowed.the room corridors are always bussy with people comming late in their rooms and wake you up with a lot of noise.many asian people dont respect the privacy of other people. overall its a nice hotel and i recomment it.
Hotel Feature Tip: nice location , many shopps and restaurants ,the hotel is very clean and the buffet breakfast is terrific.
Robert T. Couples Canada, March 5, 2012
Wont stay again

casino
5.3
This is our second try at this hotel, and our last. The rooms are in very sad shape. Our TV did not work, The AC dripped water, Hair dryer was half off the wall. I expected a lot more from a Hotel with Casino revenue. Walking to the mall during the day was ok, walking at night was risky.
Soo J. Business travelers Singapore, March 5, 2012
Hotel with a great lobby

Hotel with great breakfast
6
Manila Pavillion Hotel is an old hotel, as you can see it from the room and it toilet fixtures. The lobby is very welcoming and nice but the Front Deck Staffs in clearing the paper work is very slow, maybe the old computer system. Hotel room are comfortable but the bed sheet and the towels are very low quality and brown. Pillow are too little need to add a few more big and comfort pillows. As for the hotel location is very good. It is situated in the heart of Manila and just a few minutes away from the shopping mall - Robinson. There are also many resturants around the area. Hotel security is good, they have dog to check your luggage bags to ensure no bomb or drugs are bought into the hotel area. The hotel breakfast is very nice and have many choices of food the only problem is the service crews are not alert and quick enough to clear the breakfast table and also service the coffee. Service Crews need to improve their services. In the overall points, Manila Pavillion Hotel is a good and safe hotel. Hope to see more improvement in the near future.
Kenneth S. Couples United States of America, March 4, 2012
Nice Hotel

Clean, hot water, white towels
8.7
This hotel has excellent service. The rooms need upgrading but are still reasonable. The room was comfortable and clean. The towels were white rather than the standard Asian gray. Nice amenities including free wifi. For the price I think this hotel has some of the best accomodations in Manila. I was unable to try the breakfast this trip, but the last trip it was top of the line.
Henry C. Couples Canada, March 3, 2012
Great location but old and smelly room

near park and manila bay
5
Toilet seat badly in need of replacement, carpet is smelly
Shopping Tip: near Robinson Shopping Mall, plenty of good buys specially in the clothing area.
Tet P. Couples Singapore, March 3, 2012
Terribly Small Deluxe Room

Nothing
4.7
The worst hotel i have stayed in Manila period. For the price of the room, i had plenty of choices. The room is barely bigger than the toilet of most hotel i stayed in Manila. The toilet is so small, one could hardly close the toilet door without hitting yourself. There is nothing remotely interesting to talk about. I should have known something was wrong when someone was complaining about their room during check-in. Clearly, the Japanese weren't please with something. But now, I know...
Hotel Feature Tip: Stay somewhere else...

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Customer Reviews - Manila Pavilion Hotel & Casino, Manila

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