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Maria Elena Palace

C/ Aduana, 19, City Center, Madrid, Spain 28013 (Show on map)

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"Customer Service at Reception, room cleanlinness and..."

  • Amparo, Spain
  • June 8, 2014
  • Area: City Center
  • Rooms: 87

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Room Types
Max
Rates
Junior Suite
Standard Double or Twin

 

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Photos of Maria Elena Palace

Maria Elena Palace Madrid - Suite Room
Suite Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Guest Room
Guest Room
Maria Elena Palace Madrid - Bathroom
Bathroom
Maria Elena Palace Madrid - Bathroom
Bathroom
Maria Elena Palace Madrid - Exterior
Exterior
Maria Elena Palace Madrid - Restaurant
Restaurant
Maria Elena Palace Madrid - Restaurant
Restaurant
Maria Elena Palace Madrid - Buffet
Buffet
Maria Elena Palace Madrid - Pub/Lounge
Pub/Lounge
Maria Elena Palace Madrid - Pub/Lounge
Pub/Lounge
Maria Elena Palace Madrid - Reception
Reception
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Lobby
Lobby
Maria Elena Palace Madrid - Interior
Interior
Maria Elena Palace Madrid - Interior
Interior
Maria Elena Palace Madrid - Interior
Interior
Maria Elena Palace Madrid - Interior
Interior
Maria Elena Palace Madrid - Interior
Interior
Maria Elena Palace Madrid - Interior
Interior
Features of Maria Elena Palace
Facilities

business center

elevator

facilities for disabled guests

laundry service

meeting facilities

restaurant

room service

safety deposit boxes

shops

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Lovely classic rooms grace the interiors of this original 19th century building set 50 meters from the Puerta del Sol. The Maria Elena Palace is right in the middle of Madrid's picturesque center, a few minutes' walk from both the Sol and Sevilla metro stops. Sightseeing from here can be done entirely on foot if desired, with the museums of the Golden Triangle 10 minutes away in one direction and the Plaza Major a similar distance in the other. Inside, the Maria Elena Palace is calm and chic, gracefully decorated in a classic theme with the luxuries of satellite TV, robes, and high-quality linens. A selection of art adorns public areas, and a sense of serenity lingers in the central atrium, no mean feat considering the hotel's inner-city position. Lovely classic rooms grace the interiors of this original 19th century building set 50 meters from ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Breakfast Charge (when not included in room rate)
10 EUR

Check-Out
12:00 AM

Distance from City Center
0. Km

Distance to Airport
10. Km

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
5

Number of Restaurants
1

Number of Rooms
87

Time to Airport (Minutes)
20

Year Hotel Built
2007


Recent customer comments

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Very Good

7.7

from 26 reviews

Value for Money
7.0
Location
8.9
Staff Performance
7.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.5
Food/Dining
7.3
All reviews (26)
Amparo B. Solo travelers Spain, June 8, 2014
Very good service all round.

Customer Service at Reception, room cleanlinness and central location
9
Excellent
Karen M. Business travelers Singapore, April 11, 2014
good location with reasonable price

good location
7.7
good location with reasonable price
Daniel J. Business travelers Germany, February 21, 2014
Decent rooms but staff performance has become poor

Central location, old fashioned style
5.7
I used to stay at the Maria Elena Palace a lot, but tried several other hotels in Madrid. I returned to Maria Elena Palace again because it used to be quite good, but was really disappointed by the poor staff performance. They made me go up and down, between the reception and my room, because they have made mistakes, and have generally been a mixture of rude and not forthcoming. The junior staff was quite good in dealing with customers but their managers were very bad.

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What's nearby? / Directions

What's nearby?
  • Puerta del Sol
  • Monastery
  • Plaza Mayor Square
  • Naval Museum
  • Prado Museum
  • Reina Sofia Museum


Directions
Frequent underground metro services connect the airport with Madrid city centre. The nearest stop to the hotel is Sol on line 8. The blue airport bus departs every 15 minutes for the underground bus terminal at Plaza de Colón in central Madrid.

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What customers say:
Nearest transport:
  • Sevilla Metro Station (0.1 Km / 2 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Madrid - Barajas Airport (13.2 Km)
Top attractions in the area:
  • Gate of the Sun (0.2 Km / 3 min walk)
  • FNAC Callao (0.3 Km / 4 min walk)
  • El Corte Inglés (0.3 Km / 4 min walk)
  • Plaza Mayor (0.6 Km / 8 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

Customer Support


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