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Maria Elena Palace

C/ Aduana, 19, City Center, Madrid, Spain 28013 (Show on map)

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"Location is the best about this hotel. ..."

  • Dinesh, Malaysia
  • September 13, 2014
  • Area: City Center
  • Rooms : 87

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Room Types
Twin with Breakfast
Triple Room (3 adults)
Triple Room with Breakfast (3 adults)
Triple Adults and Children
Single with Breakfast
Double for Single Use
Double for Single Use with Breakfast
Triple Adults and Children with Breakfast
Triple Adults and Children
Double for Single Use
Double with Breakfast


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Features of Maria Elena Palace

business center


facilities for disabled guests

laundry service

meeting facilities

room service

safety deposit boxes



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Lovely classic rooms grace the interiors of this original 19th century building set 50 meters from the Puerta del Sol. The Maria Elena Palace is right in the middle of Madrid's picturesque center, a few minutes' walk from both the Sol and Sevilla metro stops. Sightseeing from here can be done entirely on foot if desired, with the museums of the Golden Triangle 10 minutes away in one direction and the Plaza Major a similar distance in the other. Inside, the Maria Elena Palace is calm and chic, gracefully decorated in a classic theme with the luxuries of satellite TV, robes, and high-quality linens. A selection of art adorns public areas, and a sense of serenity lingers in the central atrium, no mean feat considering the hotel's inner-city position. Lovely classic rooms grace the interiors of this original 19th century building set 50 meters from ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
10 EUR

Check-Out Until
12:00 AM

Distance from City Center
0. Km

Distance to Airport
10. Km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

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Very Good


from 27 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (27)
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Dinesh C. Business travelers Malaysia, September 13, 2014
Old hotel, cramped room

Location is the best about this hotel.
Location was very strategic. Right at city center with many restaurants and things to do. Nothing else to make this place a good hotel. Hotel room was very old, bed was very bad, room was very cramped, privacy was disturbed by house keeping. For a 4 star, there was no iron in the room and ironing service was charged since it was done by housekeeping. Lobby personnel was not so great and could have been more friendly.
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Amparo B. Solo travelers Spain, June 8, 2014
Very good service all round.

Customer Service at Reception, room cleanlinness and central location
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Karen M. Business travelers Singapore, April 11, 2014
good location with reasonable price

good location
good location with reasonable price
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Daniel J. Business travelers Germany, February 21, 2014
Decent rooms but staff performance has become poor

Central location, old fashioned style
I used to stay at the Maria Elena Palace a lot, but tried several other hotels in Madrid. I returned to Maria Elena Palace again because it used to be quite good, but was really disappointed by the poor staff performance. They made me go up and down, between the reception and my room, because they have made mistakes, and have generally been a mixture of rude and not forthcoming. The junior staff was quite good in dealing with customers but their managers were very bad.
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Dora N. Couples Australia, June 19, 2013
Overpriced but good location

Location, location, location
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Ick C. Couples South Korea, February 13, 2013
good location but expensive

If you have more than one computer or smartphone, you have to pay 13.20 euros (including tax) for each device for 24 hours. All the other hotels I've been to had free wifi or allowed many devices for one price. There is one computer in the lobby but you have to pay for that as well. Tiny rooms. Only one person could walk at a time in the space between the foot of the bed and the wall!
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Michael J. Couples United States of America, November 8, 2012
Nice Lobby

good location and close to lots of restaurants and shopping. there were a few "ladies of the night" hanging around a shopping area not far from the hotel. walking distance to the city center. wifi is not free as it is in many locations, walked to starbucks or fridays in order to connect without charge. breakfast was just okay, nothing special. beds were as hard as rocks, asked for a room with softer mattress, was told they were all that way. they ended up placing a blanket under the sheets which helped only a little. staff not as friendly and helpful as the last place we stayed. room needed upgrades, still used an old type tv with only a couple of english language channels and one of those was from russia which had a slightly different view of things.
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Jiri M. Business travelers Czech Republic, November 6, 2012
Nice location with a little bit dated rooms

Calm place and quite atmosphere
Generally liked stay in the hotel. It is in a very calm place basicaly in the city center but not on the main street. Lobby is nice. Rooms are a little bit dated but still clean and comfortable. Rooms are quite as the rest of the hotel. Liked breakfast a lot as it was typical Spanish food nicely served in a stylish lobby.
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Joseph R. Couples United States of America, May 29, 2012
Outstanding Hotel

Great Breakfast, Superb, efficient and friendly staff and service
The Maria Elena Palace is an outstanding hotel with excellent facilities. The staff is courteous, responsive, and friendly. We enjoyed our stay very much. The hotel is conviently located near the Puerta del Sol, an area that abounds with shops and good restaurants. Only one negative: the hotel charges fgar too much for internet use, usally free at other hotels.
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Mary J. Solo travelers United States of America, April 17, 2012
Good location, lovely lobby

friendly staff, nice breakfast buffet
Nice hotel, Room was small, but lovely window with sun.
Shopping Tip: Close to shopping and restaurants, great location
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What's nearby? / Directions

What's nearby?
  • Puerta del Sol
  • Monastery
  • Plaza Mayor Square
  • Naval Museum
  • Prado Museum
  • Reina Sofia Museum

Frequent underground metro services connect the airport with Madrid city centre. The nearest stop to the hotel is Sol on line 8. The blue airport bus departs every 15 minutes for the underground bus terminal at Plaza de Colón in central Madrid.

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What customers say:
Nearest transport:
  • Sevilla Metro Station (0.1 Km / 2 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Madrid - Barajas Airport (13.2 Km)
Top attractions in the area:
  • Gate of the Sun (0.2 Km / 3 min walk)
  • FNAC Callao (0.3 Km / 4 min walk)
  • El Corte Inglés (0.3 Km / 4 min walk)
  • Plaza Mayor (0.6 Km / 8 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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