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Marina Bay Sands

10 Bayfront Avenue, Marina Bay, Singapore 018956 (Show on map)

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Area: Marina Bay Number of Rooms: 2561
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Recent customer reviews

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Fantastic

8.4

based on
11816 reviews

Value for Money
7.5
Location
8.7
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.5
Food/Dining
7.9
All reviews (11816)
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Martin H. Couples Switzerland, April 5, 2013
Impressive infrastructure but inpersonal and incon

Infrastructure, pool, view
5
Yes, the pool on the roof top and the infrastructure of this hotel are impressive - no doubt. but if you look for real 5 star service (you pay for it actually) then you have to give this place a miss. From reservation which ignored our room requests (we booked one twin and one double in the Club) to Club lounge which has no Club feel but rather a canteen feel as it is always crowed, noisy and busy – it has just a “group hotel” feel. In room amenities only one shampoo, one bathgel etc so if you take a shower twice a day due to the humid weather then you will run out very quickly. No turn down service and so on – definitely not 5 star when it comes to service. There were a few staff which were stars in their own field but the majority are working like robots – I guess due to the sheer volume of guests they have to serve. Moreover – every day they want to tag you like a dog with a paper band for the wrist to identify you as a hotel guest – rather embarrassing too and with today’s high-tech options rather a poor solution. To check out (Club counter was still closed at 6:50 am for check out so we had to queue on the main reception for more than ½ hour. One night we dined at the Chinese restaurant in the lobby and while the food was very good the service was not attentive – but what really put us off was that they seated guest next to us dressed in bathrobes and slippers! This was a place where a meal with wine costs about 150 dollars yet no standards nor dress codes where enforced – rather shocking! Rooms are nice and spacious and the gym is fantastic - but for the price paid I definitely expected more. So overall – go and have a look and maybe a luncheon in the rooftop restaurant (Kudeta) but for this price you get much better service in the many 5 star Singapore hotels available
Gaurav M. Families with young children India, April 5, 2013
Awesome

Great view, amazing swimming pool, full of things to do
9
Shalika H. Couples Indonesia, April 5, 2013
A luxury hotel you should not miss!

The awesome infinity pool, great friendly service, worth money spent
9.7
The staff at check in is very friendly and helpful. Room if flawless, bed and pillows really comfortable, and view to the city is wonderful at night. The infinity pool is definitely an experience you should experience at least once in your lifetime. The only downside is the minibar fridge in your room. It's an automatic-digital minibar, and it would automatically detect and charge you if you take out a minibar item for more than 30 seconds (even if you don't drink/eat it and put it back afterwards). So you pretty much can't put your own stuff in the minibar fridge. The only
Sook F. Couples Singapore, April 4, 2013
Superb room

Large bedroom, clean hotel, close to nearby parks and facilties
10
Excellent! Superb facilities and comfortable. Would stay in this hotel again
Gryphon S. Business travelers Canada, April 4, 2013
An overcharged hotel

Near the Subway, Near the Sands Expo & Convention Center, Good City View
6
Too many travelers and tourists, particularly the Skypark. A City View Deluxe Room offered no breakfast. No newspapers were provided. The Food Court in the vicinity overpriced the food a great deal. For instance, the most famous Hainan Chicken Rice.
Colin I. Families with young children Australia, April 3, 2013
Best room I've ever been in

Location, amenities,room
8.7
Kaichun C. Families with young children Taiwan, April 3, 2013
Great hotel for all kinds of customers

Infinity pool, best city view in Singapore, close to many tour attractions
7
Marlon K. Couples Australia, April 3, 2013
An excellent place to splurge

Views, skypark, romance
9.3
Yeh M. Families with young children Taiwan, April 3, 2013
Great hotel

Nice Design , Nice view
9.7
Tjoa L. Couples Indonesia, April 3, 2013
nice comfortable stay

near shopping centre, 5stars hotel, clean
8
good, convenient because near shopping centre and nice beautiful view swimming pool

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Customer Reviews - Marina Bay Sands, Singapore

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