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Excellent 8.2
Based on 5911 reviews

Recent customer comments

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based on 5911 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 7.6

8 Leonard M.
May 05, 2016
Nice experience
Truly value-for-money, with very good service level from hotel staff.

6.4 Michael T.
May 04, 2016
Disappointing Stay
Hotel with Big name but just staff of average qualification. Hotel in general very loud - many noisy guests from PRC

7.6 Tan L.
May 03, 2016
Good clean hotel
Breakfast variety okay but cooking needs to be improved

9.2 Lydia R.
May 03, 2016
Absolutely wonderful
My expectations were high as this is a well known hotel in Spore. Surpassed my expectations. Had a complimentary room upgrade, staff were polite and helpful, value for money deal as the complimentary bfast buffet is expensive for walk-ins, the private balcony and room is very clean. Could improve on check-in waiting time and have better trained guest service staff on the 1st level. The lady I spoke to had no idea what to do with my Agoda hotel voucher.

7.6 Artit C.
May 03, 2016
Nice Location for attending Convention
A great hotel location if you would like to attend a convention either at MBS, Suntec city, or raffle city. The nearest station is Esplanade just opposite to the hotel, however, promenade station is just 5-10 mins away by walk. It could be much better if the hotel upgrade swimming pool facilities by extending period of operation time and provide sauna room. Furthermore, more friendly concierge would be perfect.

6.8 Brian F.
May 03, 2016

6.4 Samantha W.
May 03, 2016
Overall is fine but not up to 5 star hotel service
I booked 2 nights to spend the long weekend with my family in this hotel. However, no housekeeping clean the room the 2nd days. I called to ask for service and mentioned to the officer we going out soon & they can arrange crew to come over to clean the room after 10 mins. When i return hotel after 90 mins to put my shopping bag, i found nothing has been done & i have to make another call to ask for the service again. This round i highlighted we will go out in 20 mins & return 2 hours later and will not go out anymore, I hope everything will be done when i come back later. Washroom is big but shower area (room) too small, design not really consider elder people.

10 XIN Y.
May 03, 2016

8.8 Shio C.
May 02, 2016
Great stay
I was on staycation.

8.4 Nur Z.
May 02, 2016
not too bad
Nice view of marina bay area if you choose the bay view. In the middle of town and shopping areas. Room looks old.