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Excellent 8.2
Based on 6055 reviews

Recent customer comments

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Excellent



based on 6055 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 7.7
  • Food/Dining 7.6

Jian K. from Singapore
Couples
Stayed one night in July 2014
Good location, nice pool and gym.
Good for staycation
Aircon was not cold even if we put it to 16 degree. Other than that, everything is SOP of a 5-star hotel. Swimming pool caters to kids and adults (It has a 2.5m pool). Marina square shopping mall is just below the hotel, great for mid-night movies. Also, they nice a small balcony outside to admire Singapore's landscape.
Reviewed July 29, 2014

Alan S. from Australia
Families with young children
Stayed one night in July 2014
Hotel review
Location, lobby layout, food
It was an enjoyable stay. The hotel is old but well maintained. The lobby is great and relaxing. overall everything about this hotel was good. The only possible exception would be that check and check out took some time, due to the scarcity of the front office staff...
Reviewed July 28, 2014

Norman T. from Singapore
Families with young children
Stayed one night in July 2014
Staycation
Mentioned that it was my wife's birthday and there was a birthday cake waiting in the room for us. Brought our 5 mth dauggter there as well and a crib was provided at no extra charge.
Overall it was good. Standard of food at Aquamarine seems to have dropped. Got an upgrade to a premier room for free. Some brushed stainless steel furnishings like the tissue box were vadly scratched. Shower also leaking and the shower stand was falling off the wall. Small mirror in bathroom also coming off at the hinges. Baby crib is rickety and old. Doesnt look very safe. For room service, had to call 3 times toget ice. Concierge and housekeeping lines were never answered. Room is clean and nice.
Reviewed July 28, 2014

BRUNO O. from Brazil
Couples
Stayed one night in July 2014
Amazing
Wonderful location, very confortable, great breakfast
Reviewed July 27, 2014

Kwok T. from Hong Kong
Families with young children
Stayed one night in July 2014
Convenient and comfortable
Convenient to public transport, easy to get food, comfortable room
Overall is good, staff are helpful, rooms are clean and comfortable
Reviewed July 25, 2014

Kritchanat D. from Thailand
Couples
Stayed one night in May 2014
Great Location, Fabulous Breakfasts
The hotel has a great ambiance and atmosphere.The rooms are good and the facilities reflect the 5 Star grade the hotel prides itself in.
Good decoration in the room well appointed rooms & bathrooms. A comfortable king-size bed. This is a rather old hotel, but it has been well maintained on the inside,Good decoration in the room. However, I was disappointed with the service from the staff. There were not as pleasant or courteous as what I would have expected. Wonderful location. It's about 30 minutes away from the Changi airport but the hotel is connected to the Raffles Shopping Center and the metro station!
Reviewed July 25, 2014

JIACHEN L. from China
Solo travelers
Stayed 3 nights in July 2014
very nice!!
service!
very good!
Reviewed July 24, 2014

Qi Z. from Singapore
Families with young children
Stayed one night in July 2014
Unpleasant
Location, food
Unpleasant! The room was blackout and later we found the toothbrush was no wrapper which it is suspected to be a used toothbrush! !! Quite disgusting.
Reviewed July 22, 2014

Junho C. from South Korea
Business travelers
Stayed 4 nights in July 2014
All was perfact and fantastic
Room,Service,location
Connected with mall and many other facilities so it was quite convinent.
Reviewed July 22, 2014

Junho C. from South Korea
Business travelers
Stayed 5 nights in July 2014
It was best hotel in Singapore
Room, Building, Service
Its very near to suntec and lots of things to do since connected with Marina Mall
Reviewed July 22, 2014


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