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Excellent 8.2
Based on 5911 reviews

Agoda Verified Reviews

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based on 5911 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 7.6

10 Ngoc N.
May 11, 2014
Great service. Staff are helpful
Hotel location. Excellent customer service and quick process.
Great. We enjiy the stsy there. We come back here many times. Very good service.

7.7 Azmi A.
Brunei Darussalam
May 11, 2014
It was wonderful.
Hotel was good. Centrally located to shopping areas and restaurants.

7.7 Abrizah O.
May 10, 2014
Fast wifi, breakfast, location
Great hotel. Convenient. Great breakfast. Complimentary wifi is fast.

6.3 Adelyn C.
May 08, 2014
So-so stay, will not return to this hotel..
Centrally located
Overall stay was just normal. Rated 5 star but I didn't feel the service was a 5 star hotel service. Staff was not very attentive and friendly. Doesn't make us feel welcome. Cleanliness and comfort level was okay. Only good thing is that it's centrally located - near cityhall. Given a choice, I probably won't choose this place as my staycation option.

5 vudhichai H.
May 07, 2014
a bit dated hotel
Location and room size were the only two things positive.
Hotel itself is quite old and rooms have not been upgraded with modern conveniences one would expect from a luxury hotel.

8.3 Lee K.
United Kingdom
May 07, 2014
Great location, friendly & helpful staff
Location, staff, facilities

5 Sim H.
May 06, 2014
nothing special & horrible front dest staff
central location, central location, central location.
the front desk staff was very rude!!! i was casually asking if they expected their guest to stand at the counter and wait 15mins while they check the guest in. and her answer was, "have you been waiting 15mins?" worst thing is that when i asked her what was the name of the road infront of the hotel, she said she didnt know. wow...really? no welcome drink and they really dont make you feel welcomed. internet in the room (wifi) was 1 bar only and always getting disconnected. room service menu for late night was so limited and so expensive. the room was infested with flies...small little flies....omg! totally bad experience. 1st and last time i will stay there.

8.3 Kok N.
May 05, 2014
cosy and comfortable
views, location and free internet
Good but car park access is confusing

6.7 ermila E.
May 05, 2014
reasonable price for 5 star hotel
great loacation, easy access to public transport and larga room size
it was reasonable price for a 5 star hotel with good size room great location to shopping areas and easy access to public transport. however the hotel is fairly old.

May 05, 2014
superb breakfast and facilities
wifi, breakfast, spacious room
ideal location for couples