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Excellent 8.2
Based on 6043 reviews

Recent customer comments

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Excellent



based on 6043 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 7.7
  • Food/Dining 7.6
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Gilbert Y.
Philippines
December 24, 2015
A Splendid Hotel with A Very Good Location
Big Clean Rooms, Good Location, and Delicious Food Offerings
(1) The check-in service at the 4th floor lobby was superb - very helpful and friendly. (2) The room was big and very clean. (3) The food offerings at the Aquamarine and Atrium was superbly delicious. (4) What needs to be fixed, however, are some bathroom fixtures inside the rooms: the vanity mirror attached seems loose which will likely break very soon, the glass shelf on the shower area is not level (where shampoos and soaps will slip and fall especially when water coming from the shower head sprays water on it), the shower head is hard to place at an angle you desire, and the toilet seat is a bit misaligned. Besides this, the room is still good. (5) The hotel has a good location wherein it links to the Marina Square Mall, easily accessible to Esplanade, just 25 minutes walk to Shoppes at Marina Bay Sands and Gardens by the Bay. Overall, the hotel gives a very good stay experience at Singapore. We will surely want to come back to this hotel when visiting Singapore again.

Siti K.
Singapore
December 24, 2015
Staycation
Marina square n suntec is nearby. Halal restaurant. Nice view
Checked in late. Was told to wait for 1 hour til room is ready. After 1 hour of shopin was told again dat room is not ready. Dat is ridiculous. I had a 1 year old who is cranky n my mum juz had her dialysis treatment done in the morning so she needs to rest. After sometime or checks den dey say ur room is ready. Wen came to room room was not even ready wif an extra bed dat i requested since bookin of room n since check in i reminded dem. after coling front desk i was told dey will col me back abt it. Bud dey did not. Makin us wait coz we dunno if bed is comin or dere is a need to chg of room. Den i coled dem back dey told me sum1 will come n set up de extra bed. Dey shld hav at least apologise for not colin back or not makin de room ready after de wait. So check in was horrible for me. After dat it went smooth coz room is gd enuf

Jenny K.
Singapore
December 23, 2015
Good service
Quickly warmly
Travel

Ching C.
Hong Kong
December 22, 2015
Perfect location
Good location, close to shopping mall, food paradise
Room has been changed due to A/C room is too close to our room, apart from this point, overall is perfect. Sea view is fabulous!

Siddique D.
Singapore
December 21, 2015
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Goh M.
Singapore
December 20, 2015
Disappointed With Their Service
It's was suppose to be a pleasant stay since they had take note of my request and sent us complimentary red wine for our anniverary. But on my check out day. Around 11am, I was taking my bath and my huby haf already left for work.1 of their staff just open my room door using their access card. Please note that I had not check out and did not hang any make up room tag on the door. After complaining to the front desk, their respond is just Sorry. Who can accept a third party to suddenly enter your room? Please. This is just so ridiculous. The way the handle incident like this is so disappointing. 5 Star Hotel with sub standard when met with disappointed guest. Maybe to them I'm just a guest whom might not return again therefore this is the way the handle things.

Li T.
Singapore
December 20, 2015
Staycation review
The food was great.
The Deluxe room was acceptable on an overall in cleanliness or design. However as compared to those boutique hotel at the same pricing, I feel that this is definitely overrated. On the day of my check out, one staff came to my room around 10 am and press door bell for at least 3 times and woke me up to check the mini bar. However, when she realized her disturbance to my sleep, she had apologized and left without checking. Towards my late check out at 1 pm, I also received 2 calls to double check if I'm leaving the room which I have not yet encountered in other hotels and can't help to feel that I'm being chase out of the room. Other than the mentioned unpleasant incidents, the overall was fine.

Chiang H.
Singapore
December 20, 2015
Great View of Marina Bay
Recommaned by staff to upgrade to Suite with club access, sincere staff and extended check out time.
Excellent Stay for family with young kids.

Frederich S.
Indonesia
December 19, 2015
good view
location,food and clean
yes like

Sabio V.
Philippines
December 18, 2015
Superb experience
Vg service, clean and elegant