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Excellent 8.2
Based on 5917 reviews

Recent customer comments

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Excellent



based on 5917 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 7.6

Michelle C.
Singapore
December 29, 2014
Christmas getaway..
Location, festive packages and convenience..
Stayed for Christmas Eve and it was ok..abit noisy due to the countdown held at the lobby..upon check out, it would be great to have more check out counters open..long waiting time to check out..

Helen M.
Indonesia
December 29, 2014
Comfortable Hotel
Comfortable
Overall it was a very nice stay. The hotel was very comfortable with large room and nice bathroom and balcony.Choose the hotel if you want to enjoy the hotel most other than only for sleep. The hotel was surrounded by integrated shopping mall.

ONG R.
Malaysia
December 29, 2014
air pollution for the room is no good
location, staff and food
Everything is okay, just the air pollution for the no okay.

RAMPRAKASH K.
India
December 29, 2014
Good hotel. But not value for money.
Good location

Xi L.
China
December 29, 2014
old hotel
the hotel is very old

CHEUNG Y.
Hong Kong
December 28, 2014
Good location
Close to MRT station. Big shopping mall connected to the hotel. Friendly staffs
Spacious rooms. big shopping mall connected to hotel. Less than 1 minute walk to the MRT station. But music from the lounge was very noisy, even we were in the room.

Chan L.
Malaysia
December 28, 2014
Staff can be more friendly and helpful
Nothing to highlight
It is a 5-star hotel but we feel treated like a 3-star environment. Concierge, lobby staff are not up to expectations. A plus for linkage to mall for convenience but overall needs improvement

Ernawati G.
Indonesia
December 28, 2014
fantastic hotel
big room, nice bath room and fast internet
It was great, however both sinks were clogged.

Hon H.
Malaysia
December 28, 2014
Not up to a 5 star hotel standard
Location
I was promised an upgrade to executive king deluxe but never happened. Breakfast was mediocre. Shower cubicle too small

Su Y.
Singapore
December 28, 2014
Better Service at Atrium Lounge
Location, nice hotel room and promotion deals
Overall stay at the hotel was good. However, when having my meal at the Atrium Lounge, the service staff was not pro-active in service. I have to personally go over to approach them to get my food and drink menu. When taking order, the staff look restless. Perhaps more can be improve on the service standard for the staff. Upon my check-in at the reception counter, the staff did not give me the dining voucher of $20. It was upon my enquiry later that i realised i was supposed to receive the voucher upon check-in. Again better service can be improve here.