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Excellent 8.2
Based on 5985 reviews

Recent customer comments

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Excellent



based on 5983 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 7.6

NURHAFIZAH M.
Singapore
December 22, 2014
Excellent
Clean, spacious, great location
Everything was great. Nice bed nice food nice service from staff. Well done!

NUR I.
Singapore
December 22, 2014
Romantic getaway
location, dining, huge rooms!
We love everything about the hotel. breakfast is perfect!

NUR I.
Singapore
December 22, 2014
Romantic Staycation
location, dining, comfortable room
The room and dining was perfect! Stayed here for my birthday and i love it.

Nurul H.
Singapore
December 22, 2014
2nd yr wedding anniversary
halal breakfast, location and room
it was splendid! the check in staff, ms meredith was friendly and sweet. The hotel knew it was our wedding anniversary, thus our room was upgraded into a premier room and we receive a huge cake! breakfast was delicious, though there was a super long queue for the breakfast. Location was great and the room was just perfect. :) really enjoyed ourselves there!

Neoh Y.
Singapore
December 22, 2014
Excellent Staycation
The excellent standard of the room, the service and the food
I was impressive throughout the 3 days 2 nights with the room quality, the delicious food and the wonderful service. I was surprised that they offer complimentary birthday cake for my boyfriend upon seeing his IC. Very happy overall. (:

tan B.
Singapore
December 22, 2014
Comfortable stay but room was old
Location is centralised, big room, near to shopping
The room is a bit old. It is noisy at night from the club below.

Mr P.
Indonesia
December 22, 2014
Very Good for FAMILY
there is shopping center, Good food around there good service
VERY GOOD

Qi O.
Singapore
December 22, 2014
Clean and service-oriented
Clean, helpful staff, good buffet
The stay was a pleasant one. Check-in staff Meredith was very helpful, patient, and friendly. She was also detailed in her explanations. Hotel location was prime, within 5 minutes or less walking distance to Marina Square mall and Suntec City mall. We caught a late night movie without having to worry about the expensive midnight surcharge for cab fares. The buffet spread for dinner and breakfast at Aquamarine was good. For dinner, I love the fresh seafood selections and the well prepared cooked food. For breakfast, I particularly am impressed with the variety of fruit juices offered - thick and not too sweet, definitely not like the overly diluted juices that other hotel buffets offer. Overall, I had a pleasant experience.

Wilson T.
Singapore
December 22, 2014
3rd time and last time staying
Location, Shopping Hotel, Grand Feel
This is our 3rd time staying at the hotel. We were greeted with a long queue of guest waiting to be checked in, some were starting to complain among themselves, as they mentioned they waited for quite some time. Me & my wife was thinking perhaps it was rush hour (are 2.30pm), and we waited for 20-30min before we were served. (Same as the previous 2 times, hmm..) The front desk staff wasn't really friendly when she sees us (could be due to the long queue of guests), and as we book the 'Premier - Experience Singapore', (2 X free boat ride tickets and free room upgrade to next category), which we mentioned over the counter, she said will help us check and handle. After the check-in, which took us around 45min (plus waiting time), we both happily getting ready to start our staycation and proceeded up to our room. When we open the door, it was rather surprising as it is the same Premier grade room, but we were too tired to ask for a change, so we decide to stay put. After dinner, we also realised that the boat tickets were not issued, so we give a call to front desk and asked if the tickets could be send to us in the room, but was told it must be collected at the counter. (...) There is another incident of a housekeeping staff, trying hard to convey in English, when we were asking for some assistance. In the end, we decide to call the front desk instead. Most probably this will be the last time, we will visit the hotel till there is improvement.

Michael R.
United States
December 21, 2014
Excellent Hotel, Business Hotel of Choice
Location, Friendly Staff and Wonderful Restaurants Within Hotel
Wonderful staff gave me a complimentary upgrade. You treat people well and they reciprocate in kind. Great value as well for Singapore.