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Excellent 8.1
Based on 411 reviews

Recent customer comments

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Excellent



based on 411 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.1
  • Food/Dining 7.4

10 KWAN A.
Singapore
February 18, 2014
Good food and breakfast is great
Clean big and nice
Hotel staff is helpful room are clean food is nice. Location is great with all the attraction.

10 KWAN A.
Singapore
February 18, 2014
Is a nice and clean hotel
Easy located frendly staff food is nice
The hotel is located at the lake and is very easy to get transport to anywhere.

10 KWAN A.
Singapore
February 16, 2014
Clean and nice
Food location and clean
T was a nice hotel and is central located in the city of Hanoi.

10 KWAN A.
Singapore
February 16, 2014
Clean and nice
Easy to access to anywhere
it was a nice and clean hotel with lots of food and easy easy to access to anywhere .

8.3 Ai P.
Malaysia
February 15, 2014
convenient,clean and comfy
friendly and helpful staff, good breakfast and clean room
basically everything was good, and the location is pretty centralized .. value for money too.

4 Joseph H.
United States
February 12, 2014
could have been better
location, breakfast, relative cleanliness
this hotel is directly next to the backpackers hostel and it is incredibly loud. as well, the staff was awful. the housekeeping walked into my room twice without knocking or ringing as well. one day i asked them to make up my room and they did not change the sheets, just put the blanket back on the bed. the manager also yelled at my girlfriend which a manager should never do. avoid this hotel if possible.

8.3 Christel R.
Germany
February 11, 2014
Value for money
location. clean rooms, friendly staff
Can highly recommend if you need a location right in the heart of Hanoi. Rooms are small but still rnough room. Locaion is perfect to get everywhere. Staff is helpful and very friendly.

8.7 Antonio H.
United States
February 02, 2014
In the middle of the old city
The location, the staff and the breakfast
The staff was professional, helpful, friendly and responsive. We selected this hotel so that we could be in the thick of it in the old part of town, and we were. Warning - you better be ready to have no extra space to maneuver when walking the streets near the hotel. A scooters brake handle got caught on my left pants pocket. I'm not kidding. There are Numerous travel agencies around for scheduling day trips and taxi rides to the airport. I liked the fact tat we had a room with a balcony on the 3rd floor facing the front of the hotel. It wasn't too loud but the only compliant I would have has nothing to do with the hotel. A large hostel is two doors down and I suspect the interactions of backpackers with the street food vendors has made the vendors more aggressive and less respectful of your individual space. Don't be surprised if someone grabs your arm (if you are a man) and tries to encourage you to eat at their stall.

8 Avril M.
United Kingdom
January 27, 2014
Convenient hotel right in old quarter but with mod
Location, street view from my balcony,lovely old furniture in my room
Very comfortable, good transfer service from airport at reasonable cost and hassle free

8.7 Thi N.
Australia
January 09, 2014
Located in Central Old Quarter, highly recommended
Location, Balcony, Friendly Staff
Unfortunately I was sick on the first day and spent the whole time inside the hotel. The room was very nice, comfortable bed and balcony overlooking the bustling street outside. Very friendly staff.