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Recent customer comments

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based on 2456 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.9
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Furicia F.
February 03, 2016
Best hotel
Best hotel

Siti S.
January 28, 2016
Nice place for honeymoon
Place for relaxing and enjoy the view

Yuk T.
Hong Kong
January 23, 2016
Old but comfortable
Nice pool, many restaurants and near beach
Room facilities are old, staff is helpful, many restaurants choices but not all of them are good, the restaurant near beach is awesome.

Gaynor R.
United Kingdom
January 13, 2016
Beautiful location
The Gardens, the staff and the lobby
The staff at this hotel go over and above their duties to please the guests. Nothing is too much trouble and all with a smile!

Alison L.
January 13, 2016
Food over priced and very average
Location, friendly staff, location
We enjoyed our stay but found the food to be overpriced and of very average quality.

murni N.
January 12, 2016
Old but sophisticated
Great breakfast buffet, comfy room, wonderful atmosphere
We stayed at family room, it was a room with split level. There were 2 single beds with toilet downstairs and 1 double bed with bathroom upstairs. The kids really love the upstairs for the curtains hanging around the bed. The breakfast buffet was excellent, lots of choices, biggest omelet that we've ever see in every hotels we have stayed before.

Maiwenn V.
January 07, 2016
Very good hotel and location
location, staff, manicured gardens
very good: right on the beach, nice common pool very nice gardens very helpful and nice staff - a lot of them have a good knowledge of English 5 min walk to Bali collection for nice shopping and not overpriced massages or restaurants very comfortable beds enough choice of channels on TV quiet rooms right in front of a private hospital (end up being very useful for us) Very good location for relaxing ( but a lot of kids around) but a bit far away from main places to visit (1h30 drive to Ubud) very big property ( a lot of people) but it's nicely laid out not so good: wifi is not strong enough to be used in rooms, you have to go to main areas to use it overpriced restaurants and massage on location you can't use all the pools hotel is more a 4* as it's getting a bit tired in the rooms/ bathrooms not flexible with check in/ check out time even if they have availability, you will have to pay a very high price for a few extra hours

indo J.
January 07, 2016
Very Good Room and Hotel Garden
Very Good Room, High Quality Bed, and Very Nice Garden & Pool
Fam Vacation

Azhimi R.
January 03, 2016
room location
the hotel location at nusa dua, great beach restaurant, great staff
I am choosing premium room garden view. but all i get is trees view. because they put me in the corner room (--02). but lucky my friend, pay the same cost they get the middle room (--22) so they could enjoy the 'garden view' plus 'pool' view. better make sure to the hotel management about your precise location first.

Susan F.
United Kingdom
January 01, 2016
Attention to detail
Charming staff, attention to detail is amazing, last nights New Years eve party was staggeringly good