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Very good 7.9
Based on 6166 reviews

Recent customer comments

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Very good

based on 6166 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.5
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Luke N. from Singapore
Stayed 2 nights in June 2014
Decent experience
Location, breakfast and shopping
a nice huge mall just across the road. Breakfast was excellent.. however room service prices are ridiculously high. 4 beers cost me 119rm. The rooms are just okay, not as nice as they looked in the pictures.
Reviewed June 30, 2014

Rahimah R. from Singapore
Stayed 2 nights in April 2014
Excellent location & service
centrally located, fantastic staff, very very clean!
Stay was excellent! Value for money, attentive staff, great breakfast (though had to queue about 15 - 20 mins... it was worth it), spotless lobby, fast service. Only unhappiness was the spotty internet service - only available at lobby even though package stated in-room as well- BUT it was being upgraded at that time so should be fixed now. Will definitely stay there again!
Reviewed June 30, 2014

Togi G. from Indonesia
Business travelers
Stayed 3 nights in June 2014
Not bad
near to everywhere
Reviewed June 30, 2014

De F. from Singapore
Stayed 2 nights in October 2013
Great Ambiance
Good location for shopping and family fun.
Enjoyable time, pleasant stay and shopping.
Reviewed June 30, 2014

David S. from Singapore
Stayed 2 nights in June 2014
Location, friendly staff and very good wifi
My first stay at this hotel. I probably expected too much - was disappointed with how the room looked: simple. Nevertheless, it was clean and cosy. The parking is not free even for hotel guests, so please take note.
Reviewed June 29, 2014

Caitlin C. from Australia
Stayed 2 nights in June 2014
Terrible!!! The hot water didn't work!
Terrible! The hot water didn't work and the staff kept saying they fixed it but it was never fixed!
Reviewed June 29, 2014

Rudy R. from Indonesia
Stayed 3 nights in June 2014
Pleasant stay
Very clean, strategically located, warm staffs
Very well accomodated, very good value for the money
Reviewed June 29, 2014

Vsevolod R. from Russia
Solo travelers
Stayed 4 nights in June 2014
Good location, disappointed service
Fast internet, close to shopping area, close to monorail.
What I like: 1. Excellent wi-fi (free of charge) in the room 2. Big and comfortable desk (even two of them if you use the tv table) 3. couch 4. quite enough big room 5. very close to monorail (imbi) 6. very close to restaurant/shopping areas What I didn't like: 1. In the bathtub NO hot water! It's extremely disappointing regarding the climate. Only "well-worm" water, so if I'm sitting in the bathtub, after one minute it becomes cold. All 3 days were the same. I think it's inappropriate even for 2 star hotel... 2. There is no adapter for western two-pin plug! And they didn't give it for free, didn't even sell it! They have seen the western tourist for the first time in their life?? The manager on reception just said me joyfully "sorry, we don't have" and that's all. So after airplane my laptop was discharged, it was late evening and as a result I have no opportunity to use my laptop, use email etc. Is it VERY difficult to sell this adapters through receprion? I regard it as dilettantism and disrespect. Especially was annoying that joyness in the voice of manager when he answered my question. 3. Design of room is very poor. 4. Not enough light in the room - chandelier. 5. In night time the noise from highway could be disturbing, especially if there is some fixing jobs on the road.
Reviewed June 29, 2014

Nicole L. from Australia
Stayed 2 nights in June 2014
Not clean, hot water not hot,some staff were great
Across from Times Square and monorail station.
Not value for money! Room wasn't clean. Water wansnt hot.
Reviewed June 29, 2014

Caecaria P. from Indonesia
Families with older children
Stayed 3 nights in June 2014
Room,strategic location to the shopping area and near the monorail
Great hotel with complete facilities along with spacious room which suitable for family .
Reviewed June 29, 2014