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Very good 7.9
Based on 6167 reviews

Recent customer comments

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Very good

based on 6167 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.5

Suraya K.
March 12, 2014
Good shopping holiday
Average but good location
Very convenient hotel in KL, in front of times square, and one station of MRT very near, so if you not have car with you in KL, Melia is very good choice. The hotel location and its services would give you a nice return from the money spent.

Muhammad N.
March 12, 2014
opposite berjaya times square...
great Stay and easy access....
staff was friendly.... location is central... affordable... great food in KL....

Wei Y.
March 11, 2014
Good location
Good location and comfort bed.
Nothing special. Called twice for the room cleaning service after 1pm.

Wei Y.
March 11, 2014
Good location.
Location and the comfort of the bed.
No comment. Called twice for room cleaning service after 1pm.

Carl H.
United States
March 10, 2014
Good booking price but everything else costs money
Pool, Location, Nice Room
My stay at the Melia was mixed. It was our second time booking a hotel in the Bukit Bintang area and thought this place's location was perfect. It's really RIGHT next to the Monorail Imbi stop and directly across the street from Times Square. The hotel itself is very nice on the inside and our room was very cozy. The only problem was the staff. Compared to a less expensive more bare-bones hotel we visited in KL, the staff here were cold and lacked courtesy when we had any questions or tried speaking with them at the front desk. Additionally, nothing seemed to be free and things (food, drinks, wifi) seemed quite overpriced when compared to what is nearby (Bukit Bintang). I'd recommend staying here for the location and how nice the rooms look but hopefully the staff can learn a little bit about customer service and service with a smile.

Sherri B.
March 09, 2014
Fantastic Hotel
Location, comfort and cleanliness great location but.
Fantastic loved it would go again in a heart beat. Close to transport and shopping will return as soon as possible had the time of my life . Very close to the transport and shopping great buy when you see coz if you go back you might not find.

Muhd H.
March 08, 2014
not bad.
breakfast buffet spread.location & location
location was good in front or next to shopping centers.buffet spread was superb.staff was helpful in helping us to get around town. down side though need to go to lobby for wi-fi , wi fi unreachable when in the room.

Joe R.
March 08, 2014
OK Rooms, Clean enough, Not great service
Close to shopping, Close to MRT
Room was clean enough. Everything is old and on its way to breakdown. No hot water for one of three days and no discount etc was offered. No free internet. They charge you $$$$ for it. Cant even use the internet in the lobby if you did not pay above a certain amount for the room. If you want to stay additional days, they really rip you off on the rates then.

March 08, 2014
Excellent service from the hotel staff
Location, pricing and cleanliness
I really enjoyed my stay at Melia, they had great staff with superb service. I look forward to my next stay at Melia Kuala Lumpur.

mohamad K.
Brunei Darussalam
March 08, 2014
a great hotel,nice staffs and easy acces to train
shopping area,ease acces to transport, and great buffet breakfast
money well spent staying at this hotel with ease access to train just in front of the hotel... great breakfast buffets and really friendly staffs. any question on where to go for sightseeing in kuala lumpur can be schedule by the staffs working there.