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Melia Kuala Lumpur

16, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 288
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
5752 reviews

Value for Money
7.7
Location
9.0
Staff Performance
7.7
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.8
Food/Dining
7.5
All reviews (5752)
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Yeoh S. Families with young children Malaysia, October 5, 2014
Overall , bad hotel and will not back anymore

Location
3.7
As mention in title , we will never back to this hotel anymore. We travel frequently to KL and we been stay in many hotel before . This is the bad ever hotel that I stay so far. We decide to pick this hotel due to the location is quite good and we never experience it but just pass by. So , why not have a try . But it's end with bad experience . The nightmare start with our arrival . We arrive quite late at night by driving , once I stop in front of lobby , the person in charge on front door just look at us and not being offer any help to pick the luggage until I call him . Most funny thing is he asking am I checking in ??? When I approach to receptionist , it take more than 10 min to check me in even no any guests. I have no idea what receptionist is doing on counter and also she offer the room that not under my request . Beside , this hotel not giving free parking , they just offer a flat rate RM3 per entrance . Means if you drive in and out give time , You need to pay RM15. What a night mare. Staff is not friendly and not much willing to offer help if you asking for it. The last day, I call to reception and wish to check out at 1 pm due to time shortage . But the receptionist not allow me to do so until I talk to the manager . I never having such problem until 1 pm with any hotel if request . Hotel room is dirt and old . Toilet malfunction with the basin tap and housekeeping even no replace back the toiletries when they make up the room. Overall , don't expect much if you stay in this hotel except location.
Bambang W. Couples Indonesia, October 4, 2014
old and small bathroom hotel

food was okay
6.3
we did stay in melia for 3 days, the carpet smell was bad at first time we arrived and walked on 11th floor. and the bathroom was small.
Danny L. Groups Malaysia, October 3, 2014
Will Be Back Soon 😃

Free Wi-Fi, good services (especially the bellboy at the lobby) and it is near to shopping malls as well as monorail station.
9.7
So far so good. Everything was worth it. Will be back soon. Cheers!
Shen Y. Business travelers Malaysia, October 3, 2014
Bad service at the cafe

Close to shopping mall, spacious room. good breakfast.
7
Check in/out was quick, room is spacious, breakfast was good and the staffs at the reception counter were courteus and helpful. The only thing I feel the hotel can improve is the staffs performance in the cafe. They seemed not properly trained and didn't know how to respond to guests. The coffee maker was down for a while in the 1st morning and it seems no one can solve the problem. Overall I ma satisfied with my stay at the hotel.
Nurul H. Couples Singapore, October 3, 2014
Booked in advance byt gave us twin bed

service, breakfast, bed
8
I made advance booking yet never get double bed...... this is not acceptable... lucky for the service staff who made our experience counts.
Lim F. Families with young children Malaysia, October 1, 2014
Good

Location ,security
7
I like the location very near shopping center especially berjaya time square and SG Wang.
Muhammad F. Families with young children Singapore, October 1, 2014
Nil

Location very good
7.3
Nil
Chee W. Business travelers Malaysia, October 1, 2014
Great Location

Location, Comfort & Value for Money
7.3
Liang K. Business travelers Singapore, October 1, 2014
convenient

centralised location. shopping malls around. next to skytrain station
9
Good
Mohamad E. Couples Malaysia, October 1, 2014
Great Hotel

Good location, nice clean hotel, nice room and good food.
8.7
Eventhough its a bit expensive but i like it

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Customer Reviews - Melia Kuala Lumpur, Kuala Lumpur

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