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Meracus Hotel 2

32 Hang Trong, Hoan Kiem, Hoan Kiem District, Hanoi, Vietnam

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Exceptional

9.5

based on
258 reviews

175 reviews in English

Value for Money
9.5
Location
9.6
Staff Performance
9.8
Hotel Condition/Cleanliness
9.6
Room Comfort/Standard
9.5
Food/Dining
9.1
All reviews (258)
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Wilson C. Business travelers Malaysia, December 17, 2015
Good hotel and excellent location

Clean and location
10
Fantastic stay. Was upgraded to a suit.
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Jinyoung C. Business travelers South Korea, December 9, 2015
Goooooooooooood

1.Spacious 2.Bed linnen is 5-star hotel level 3.Hotel staffs are very kind
9.7
No need to worry. All the things are almost perfect. You can choose this hotel and will be satisfied.
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Sulin L. Solo travelers Singapore, December 4, 2015
Excellent Services and food!

Service, Staff & Food
10
The staff upgraded us to a suite as we waited quite awhile to check in. They were polite and always helpful and friendly. Breakfast served was delicious and the staff took every effort to make us feel welcome!
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Jennifer A. Couples United Kingdom, November 27, 2015
Felt like home, the staff are wonderful.

Excellent staff, excellent standards, perfect location
10
This small boutique hotel is fabulous. The staff make every effort to make sure that you enjoy your stay. The breakfast is amazing - so much choice, even for a gluten free vegan and all cooked to order. So many personal touches - roses in the sink and on the bed, remembering your names, hand written cards and even a daily weather forecast. I really can't rate this hotel high enough except to say give it a try, you won't regret it. Hermes the manager couldn't be better and is an inspiration to the rest of the staff. Thank you all.
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Xuanxuan L. Solo travelers China, November 25, 2015
Good staff but a mouse in the air conditioner

Helpful staff, good location, food
7.7
The location is good, near 36 pho phuong and ho hoan kiem. Nice staff to help us find the bus station and give advice. Unfortunately, we met a mouse in the air conditioner scratching the walls, so terrible. Staff come to check but could not find a room for us to change, cos it is full. They say they will clean the air conditioner afterwards, and provide us with a free trip to the airport. We understand it is an urgency, and they are really polite.
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Yoke S. Groups Singapore, November 12, 2015
Friendly staff, great breakfast.

Friendly & attentive staff, great breakfast & spacious room.
9
Comfortable & enjoyable.
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Yoan M. Couples Singapore, October 29, 2015
Romantic and comfortable

Friendly and helpful staff. Efficiency. Comfortable.
9.3
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Ryan G. Couples United Kingdom, October 24, 2015
Great value

Location, Comfortable room, Hermes
9.7
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Sheau H. Families with young children Malaysia, October 14, 2015
Great Stay

Location - at old quarter, walking distance to most happening places. Friendly and helpful staff. Delicious breakfast.
9.3
The staffs are great. I booked deluxe room, the room is spacious.
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Jia X. Couples Singapore, October 10, 2015
Wonderful Service

Service, location, well-equipped rooms
9.3
Fantastic stay!
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