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Meracus Hotel 2

32 Hang Trong, Hoan Kiem, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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based on 282 reviews

185 reviews in English

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All reviews (282)
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Huei L. Business travelers Malaysia, April 19, 2016
Great location, friendly staff
Very convenient location and easily to go around. Staff is very friendly plus breakfast is great. Room is spacious and free wifi service enable me to complete my job on time. Very good.
Lee H. Couples Hong Kong, April 12, 2016
Unforgetable hotel
The hotel outlook is small and common but the interior is amazing and impressive. The staff are friendly and helpful . The room is spacious,quiet and fully furnished with king size bed, bath tub and shower etc, The a la carte breakfast is designed to our choice and needs. The food is of high quality and elegantly presented,making the start of a day especially exciting and pleasant. In brief,my wife and I are very satisfied with our 9 days stay in this hotel and feel its worth to stay again.
Yau M. Families with young children Hong Kong, March 28, 2016
Very pleasant stay at the hotel
The staffs were extremely helpful, my phone was stolen and they accompanied us to the police station and do translation for us. My little girl like the hotel very much. The room was spacious and clean. The breakfast were delicious and a lot of choices available.
Tyler K. Couples United States of America, March 2, 2016
Wonderful base from which to explore Old Quarter

super-convenient location, comfy bed, helpful staff including amazing and versatile chef(s?) - there, I fit 4 things into a list of the best 3
The excellent English spoken by at least some staff made it easy for us to arrange an airport pick-up ahead (and return), and to get help with directions for specific destinations. The (free-breakfast) menu was amazingly diverse, and the food was excellent, along with a rotating offering of not-the-same-old fruit juices. The firm but well-padded mattress was a delight, and the balcony a special treat. Bathroom was compact but had enough places to hang and stash items, so it was more usable than some much larger ones in other hotels. Location in the heart of the Old Quarter made it easy to walk to Hoan Kiem lake and even down to the French Quarter without ever having to hire transport within the city. The map and list of tourist tips we were given on arrival (along with some lovely juice) were both surprisingly useful, very well-chosen and nicely designed.
Gan C. Business travelers Malaysia, February 28, 2016
Good location, friendly staff and good breakfast
Everything is almost perfect!
Yang C. Families with older children Singapore, February 16, 2016
Awesome hotel, wow rooms and excellent location!

Very good service from staff, excellent location near lake, big rooms
Stay was incredible. Excellent location and very well informed staff who are familiar with the area. Very big rooms and personalized services such as weather forecast, welcome and departure messages. Amazing breakfast choices.
Jian S. Couples Malaysia, February 15, 2016
Amazing hotel with even more amazing staff

Staff, location and room quality
I find it difficult to rate this hotel with words. My experience has been really amazing. The great experience started the moment I stepped into the hotel. I was given a towel and welcome drink to refresh myself after long flight. The staff seated me at the lobby while they took care of the paperwork. Once they are done, they provided me with a map of hanoi while carefully explaining all the attractions I should visit and how to get there. All this happened without me asking for it. I also requested that they prepare a bouquet of flower because it's my wife's birthday. When I get to the room, it exceeded my expectations in all aspects. The room was decorated with a lot of candle all over the place, happy birthday banner, plenty of balloons of different shapes, a birthday cake, and the bed was decorated with rose petals and balloons in heart shape. I can see a lot of effort were put into this. On the day of my check out, I told them I need to leave at 6.30am to catch my flight. Without asking, they offered to prepare to-go breakfast for me. The room itself is really huge and beautiful. It looks closer than five star than three stars, with six star service. I highly recommend this hotel to anyone planning for trip to Hanoi.
Van C. Solo travelers Vietnam, February 15, 2016

Clean and location
Good location and friendly enough staff
Yewon S. Couples South Korea, February 2, 2016
Fisrt, staffs are sooo kind. Room was clean and comportable. Breakfast was good and delicious. Especially, toast. But one thing. Pick up service driver have to wait costomer evidently. I didnt see him, so i took a taxi.
Wilson C. Business travelers Malaysia, December 17, 2015
Good hotel and excellent location

Clean and location
Fantastic stay. Was upgraded to a suit.
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