arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Exceptional



based on 735 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Staff Performance 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

9.7 Piet B.
Netherlands
January 05, 2014
super
1. personnel, 2. breakfast, 3. very clean
with Christmas the personnel gave a very nice show for the guest with self-made food. booking of trips we do another time anywhere else

9.7 Ian L.
Singapore
December 17, 2013
Excellence amid extreme enthusiasm!
clean rooms, super friendly staff, location
An extremely pleasant stay! Totally surprised by their level of enthusiasm, friendliness and professionalism; value-for-money is just an understatement. It all began with the swift airport-pickup (despite my flight delay) and warm recipient upon arriving at the hotel. Every single staff present in the hotel upheld to their highest professionalism and never failed to gleam with a smile. The room was extremely clean and pleasant; the comfortable bed meant an immediate evasion from insomnia. Although breakfast wasn't a widespread, quality was very much valued over quantity; delicious and freshly prepared. All in all, you could feel their generous efforts and hard work being put into play in every guest-relation aspect. I will return!

8 CHAD C.
Australia
December 19, 2013
great service and location
location, service and breakfast

9.3 Arisa W.
Thailand
December 12, 2013
Great service, good location
Service, location, clean
We had very nice experience to stay in Meracus. Friendly and helpful staff, very good location, clean room and nice breakfast.

8 Jun H.
Vietnam
December 11, 2013
small hotel, Best location, good service
Service and location.

10 Jeffrey R.
United States of America
December 09, 2013
A great stay!
Breakfast, wonderful staff, comfortable bed
A great stay at a wonderful place with both daily life and tourist refuges. The staff and comfortable room made this an excellent choice in Hanoi. The breakfast was spectacular.

10 GEORGIA G.
Cyphrus
December 09, 2013
Excelent Hotel. Value for money
Friendly staff, Good Location, Nice Breakfast
We had a very pleasand stay at Meracus Hotel. The staff were very friendly and helpful, they gave us many helpfull information about the area.The hotel is located just a minute away from the lake and the shopping streets. Our room was at the back side of the hotel so we didn't have any noice. We will choose this hotel if we are going back to Hanoi.

9 John J.
United Kingdom
December 07, 2013
Wonderful staff, cracking location
Staff, location, value
We were only staying for one night in Hanoi on our honeymoon, and did not want to spend too much. In terms of value for money, the Meracus was probably the best hotel of our entire holiday. On arrival, the staff were extremely attentive and friendly, and when shown to our room we found that they had provided balloons and a wedding cake! Totally unexpected and a wonderful touch to make us feel comfortable and appreciated. The room was not that big and there was no view, but it was very comfortable and suited our needs exactly. After checking out, the hotel let us leave our bags while we explored the city, and then arranged a taxi transfer for us on our return. Well located for shopping and exploring, clean as a whistle in an otherwise quite smoggy and "clammy" city, this hotel was a real find. Would definitely stay again!

8.7 RUBY H.
Vietnam
November 18, 2013
THE HEART IN CENTRE
For girls who love HEELS, SINGLE and want to be SAFE
I was only staying in Hanot for my short business trip in 3 days, as I went alone and this is my 1st time in Hanoi so I prefer to stay in a boutique hotel but in central will be a great idea. When you walk out, 10mins walk will see Hoan Kiem Lake, then next to it is other theatre, this hotel is super convenience for you to access all other streets. And for girls, SHOES, HEELS is around you, so yup, I did buy for me 2 pairs, WOO WOO :D I didn't regret at all during staying there, the hotel is cozy and SUPER friendly staffs, they also welcome and greeting you whenever wherever they see you, I love this attitude and make me feel special lol. The room i stay is superior so just nice enough for 2 person, I requested to stay in high floor when check in and I got the top floor. Eventhough there was an annoying sound which I dont know where it came from, so I called and request for earplug at 3am, yeah 3am, but the staff immediately give to me, NICE! I strongly recommend this hotel for those single or couple who want to have a comfortable place and pure friendly Vietnamese style welcome. Cheers,

7.7 Gerard H.
United States of America
November 16, 2013
Good stay. Internetvery slow. Room needed a chai
Location, price, niceroom.
It was good but not the best. Internet service very poor.