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Exceptional 9.2
Based on 738 reviews

Recent customer comments

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Exceptional



based on 738 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

9.3 Garrett B.
United States
May 31, 2013
Good room, great proximity to French Quarter
Location, Breakfast, Cleanliness

9.3 Vincent G.
Singapore
May 29, 2013
Great Location, Great Staff, Great Value
Location, staff, value

9.3 Matthew W.
United States
May 29, 2013
Clean, comfortable hotel with great service
Service, Cleanliness, Room

9.7 Jeffrey M.
Canada
May 28, 2013
Nice and New Hotel in the Old Quarter
Very Nice Staff, clean, good location

10 Jeffrey M.
Canada
May 28, 2013
Fantastic Hotel in Old Quarter
Good location, new hotel, great service

9.3 Brian V.
France
May 27, 2013
Great hotel for short stay
Centrally located, very friendly staff, nice and clean room

10 Damion B.
United States
May 24, 2013
Comfortable POCKET SPRING bed!
the beds and location, clean too

7.7 AMBROSE T.
Canada
May 22, 2013
Good budget hotel
clean, good service and good location

9.3 Mary T.
Singapore
May 22, 2013
Excellent location and service, very clean!
Cosy, Location, Great service
We spent 6 nights at the Meracus Hotel and was very pleasantly surprised at how much we liked it! Definitely great value for money. PROS: Located in the Heart of the Old Quarter with the bustling life of Hanoi at your very doorstep. We were minutes/seconds away from all the activity and great food, and about 10mins walk away from the French Quarter further south. Amazing service from the staff at every moment, from the receptionist to the staff at breakfast. they were very attentive and extremely helpful whenever we asked for tips and advice. The rooms were small, but clean and relatively modern. Brand new rain shower, flat screen TV with cable channels and a double bed. The room was very clean every day, and somehow they managed to always get housekeeping to clean our room within minutes of us leaving (don't know how they did this!), whenever we came back the room was always completely clean with new towels and linen. On our last night, the staff left two boxes of traditional Vietnamese cakes and a handwritten card wishing us well! Very thoughtful of them :) W stayed over Christmas, and the staff actually held a Party on Xmas eve, with loads of food, songs from the staff and a Spring Roll Making contest! It was heaps of fun and again, a testament to the great staff they have. CONS: We were on the 6th floor and sheltered from the street noise, but the walls are quite thin and you could hear the pipes/creaking of the hotel/voices in the morning. Probably not the best place for a light sleeper. The rooms are VERY small - just fits the double bed, a small desk and a wardrobe. However, you probably won't be spending a lot of time in the room anyway since Hanoi is a lovely place explore at all hours!

10 Suet W.
Malaysia
May 21, 2013
3 star hotel, 5 star service
Great breakfast, super friendly staff, very clean & comfortable room