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Exceptional 9.2
Based on 738 reviews

Recent customer comments

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Exceptional



based on 738 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

9.3 Matthew C.
United States
May 18, 2013
Great staff, very nice
Staff, location, price

9.3 Matthew C.
United States
May 13, 2013
Great value! Very nice staff!
Staff, location, value
Hotel was well worth the money. Would recommend it to anyone. Nice staff with good breakfast.

9.7 Julia S.
Thailand
May 12, 2013
Excellent value hotel for a city trip to Hanoi
The best 3 things were the perfect location, super friendly, helpful & qualified staff, and all the amenities one could possibly wish for well organized in the compact and clean room, all for a very .
My father and I had an great stay in the Meracus hotel, the best one on our trip through Vietnam. We were warmly welcomed by the - all - very friendly, helpful and knowledgeable staff who gave us good recommendations. Each of us had a spotless double room, small in size but so well organized that nothing was lacking, and with great pillows. The location in the Old Town and just around the corner from the lake could not have been better, so that even my father, who does not enjoy walking, could watch the city bustle from the front steps. I will definitely stay here again.

9.3 Vincent K.
Indonesia
May 10, 2013
3 star hotel with a 5 star service
Service, room, value
We arrived at Meracus in exhausted condition from the Halong Bay trip. The hotel staff greet us with welcome drink & cold towels. I never have this kind of service in a 3 star hotel. Hotel staff also escort us to our room, gave us a tourist map & attraction guide. When we enter our room, we found that we have an in-room laptop, complimentary frsh fruits, and the rose petals. We packed our breakfast, and everything was in order

10 Suet W.
Malaysia
May 10, 2013
Awesome!
Great breakfast, super friendly staff, very clean & comfortable room
This is probably the best hotel I have ever stayed in. 3-star price, 5-star service! All the friendly staff would try their best to help you/meet your request in any possible way. They were even so thoughtful that they left a weather forecast for tomorrow in our room! Their breakfast is really a must try - please wake up earlier to enjoy their breakfast!

8.7 Marilyn H.
Australia
May 08, 2013
Excellent
Location good staff great service
We had a tour cancelled and with 4 hour trip back they not only gave us our our room back free for the night but had a Vietnamese Banquet at 11pm at night for us exceptional service

6 Xavier M.
France
May 07, 2013
really central, clean hotel and good advise
central, clean, good advise
really central, clean hotel and good advise about what to see in the city in a short time

7.7 Damien F.
France
May 02, 2013
Fantastic boutique hotel
Extremely attentive and friendly staff, great location, superb value for money!
Highly recommended... Do not hesitate to "upgrade" yourself, for a few extra dollars, you will get more space and a window! The only disappointment was the breakfast.

8 Stefan P.
Germany
May 02, 2013
few days for business
good located, friendly staff, clean
ok business hotel. will go back next time. price could be a bit cheaper compared to the places around.

9 Lynne W.
Australia
April 26, 2013
Nice hotel in the centre of shoe street
Friendly staff, clean rooms, comfortable bedding