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Exceptional 9.2
Based on 739 reviews

Recent customer comments

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Exceptional



based on 739 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

9 Lynne W.
Australia
April 26, 2013
Nice hotel in the centre of shoe street
Friendly staff, clean rooms, comfortable bedding

9.7 Andy H.
United States
April 15, 2013
Super nice staff, nicer than staff at 5-star hotel
Extremely competent staff, centrally located, great value
Hotel exceeded all our expectations given the price we were paying. Would stay at Meracus again next time we are in Hanoi.

9 Khang N.
Malaysia
April 14, 2013
Comfortable hotel stay, room a tad small.
Clean, excellent breakfast, friendly staff.
The hotel is located very close to Hoan Kiem Lake (central). The water puppets show theatre is only a stone’s throw away. The hotel staff are extremely helpful and friendly. We were warmly greeted with fruits in the room, with rose petals on the bed and bathroom too. The room is very clean. In-room Wifi is available. However, it is a tad too small. The best thing about this hotel is the breakfast. It is arguably our best breakfast during our entire stay in the hotel. The hotel is priced slightly above average compared to the competition. There are many hotels around the area and we have benchmarked a few. The service provided however is impeccable.

9.7 Mark G.
Canada
April 14, 2013
Excellent!
Staff, clean, friendly
Great hotel with incredibly friendly staff. Wonderful experience all around.

9.3 Jennifer Z.
Australia
April 12, 2013
Great Hotel, Great Staff
Staff were excellent, good location, lovely room
We can ony say good things about the Meracus. The staff are excellent. We left our camera in a cab and they somehow managed to have this returned to us within 20 minutes. That is a miracle in Vietnam, especially with Hanoi taxi drivers!! We stayed in the Junior suite, it was a lovely modern room and even had a free laptop and internet to use. Staff are well groomed and amazingly helpful and english speaking. We would highly recommend this hotel.

9.3 Jennifer Z.
Australia
April 12, 2013
Excellent Hotel and staff. Staff were super nice!
Staff were excellent, room was lovely and value for money
We can ony say good things about the Meracus. The staff are excellent. We left our camera in a cab and they somehow managed to have this returned to us within 20 minutes. That is a miracle in Vietnam, especially with Hanoi taxi drivers!! We stayed in the Junior suite, it was a lovely modern room and even had a free laptop and internet to use. Staff are well groomed and amazingly helpful and english speaking. We would highly recommend this hotel.

6.7 Kng E.
Singapore
April 10, 2013
It's a great stay in Meracus Hote !!!!!
Big bed, clean room & many TV programmes.

10 Gregory A.
Australia
April 10, 2013
Nice hotel
Clean, location
The hotel was lovely. We asked for a room on the top floor but forgot to ask for a window! The Internet on the top floor is very slow.

9 KIM G.
United Kingdom
April 08, 2013
very good value for money.
location, friendly staff, very clean room.
Everything we asked for was provided. Trips to Ha Long Bay and and airport pick ups..

10 Mary Q.
Ireland
April 03, 2013
a great hotel, central, lovely heplful staff
Breakfast, staff, room