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Exceptional 9.2
Based on 739 reviews

Recent customer comments

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based on 739 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

8.7 Jessie W.
March 27, 2013
Clean hotel, Wonderful Service
Helpful staff, clean rooms, good location.
We had a wonderful 4D3N, all the staff answered our questions with patience and clarity. We even had a nice surprise when we arrived as we are on our honeymoon. My husband and I loved the cake, top quality! I will most definitely recommend it to everyone.

7 Sandeep B.
March 22, 2013
Attentive staff that cannot be compared. A
Staff, Freindlyness, breakfast

9 neville R.
United Kingdom
March 21, 2013
Excellent service at nice hotel
Lovely room great service from staff attention to details

10 Margaret J.
March 18, 2013
Room size,Quality Ammeneties,Quality Service
Everything was of exceptional standard. We were only disappointed that our stay was shortened because of health concerns.A very impressive property!

8.7 Aigul M.
March 17, 2013
Wonderful experience
Friendly and efficient staff, clean room, convenient location

9 Steve C.
March 16, 2013
Great second stay
superior room, great staff, good location
second stay at Meracus Hotel after our trip to Hoi An. We were upgraded to a superior room, bigger and brighter. Once agin everything was perfect thanks to the very professional staff

8.7 Steve C.
March 16, 2013
Great staff, good location and nice room
value for money, location, staff friendliness
we had a great time at Meracus hotel. The staff was adorable and helpful. Our room had no window but it was nicely decorated and comfortable. The location is great, near shopping areas,water puppets theater and old city. Many good restaurants nearby.

9.7 Tameem K.
March 14, 2013
Brilliant staff and nice hotel.
Staff, cleanliness, location

7.7 Hanny A.
March 14, 2013
Very personal staff touch
Location,Staff personal touch,Great bedroom
We were very satisfied with the hotel staff personal touch,clean and great bedroom with balcony as per what we have booked through Agoda.This hotel is not a big hotel , is so so and space is quite small. Balcony floor is dusty.

10 Benjamin H.
United States
March 12, 2013
Best boutique hotel we stayed at in Hanoi
1) Great staff; 2) Great breakfast; 3) Centrally located
I have stayed at three boutique hotels in Hanoi and this was the best. What pushed it to the top of our list was the staff - They went out of their way to help you and make sure that you enjoyed everything Hanoi had to offer.