arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Exceptional 9.2
Based on 741 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 741 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

Min T.
Singapore
December 24, 2012
Great service, great location, clean rooms
Great service, great location, clean rooms
Very friendly staff that gave us great advice on how to travel in Hanoi. They provided us with a paper containing tips like how to cross the roads (don't underestimate the importance of this...), recommended roads to travel, recommended food places, and trustable cab brands. Very clean rooms. Great location within the Old Quarters. We were able to walk around the Old Quarters from where to stayed. Opposite the hotel are streets that sells shoes.

Kim S.
Singapore
December 21, 2012
Good location with big room.
Hotel and rooms are well kept.
The hotel and rooms are well kept, clean and neat. Staff are very polite, helpful and can speak very fluent English.

Steven B.
United States
December 19, 2012
Very nice hotel for short stays
Very nice breakfast buffet, room was clean and bed was comfortable
Staff was very friendly and eager to help with anything

Sian H.
United Kingdom
December 18, 2012
Great hotel and very good location.
Very friendly and helpful staff.
Very good hotel which was comfortable and clean. Central location- 5mins walk to the lake, cafes, restaurants and shops. It is as advertised and deserves high scores - no faults to find! Will definately stay there again if return to Hanoi!!

Ee E.
Singapore
December 17, 2012
New clean hotel with excellent spread of breakfast
New, nicely decorated, friendly staffs
Centrally located at Old Quarter, next to Hoan Kiem Lake. Very good spread of breakfast buffet, better than equivalent class hotels. Friendly and attentive staffs.

Simon G.
United Kingdom
December 16, 2012
Lovely little peaceful hotel
Excellent service, location to Old Quarter, quiet
Hanoi and the old French quarter were a lot busier than we were expecting, so the Meracus hotel was a welcome haven from the crazy streets, while managing to be a great location for exploring. Staff were very helpful and friendly, and the hotel only has a few rooms so it was very peaceful. We would've liked a few more vegetarian options at breakfast, and be warned that Vietnamese coffee tastes a bit different to what you might be used to, but overall we'd definitely recommend staying here as a base to explore this part of Hanoi.

Kathryn C.
Australia
December 15, 2012
Great service,beautiful rooms
Old Quarter, by the lake
We stayed at the Meracus for 3 nights in a junior suite room. This room is fantastic. Our room had a balcony, the room was spotlessly clean, the bathroom well organised. The shower has a rain type shower head and the water was hot! The staff could not do enough to help you. breakfast was included in the price and this was buffet style, with egg station. They kept our luggage secure for us while we went to Halong Bay. I definetly recommend this hotel and would definetly stay there again. It was leading up to Christmas and the lobby was beautifully decorated.

David K.
Australia
December 15, 2012
Amazing Hotel Tucked Away in Old Quarter
Location, Staff
of my three weeks in vietnam, this by far has been my favourite hotel! i only have good things to say about meracus and the staff they employ. also was a great price, paid just aud$ for four nights in a deluxe room. after a tip from a friend in da nang, i booked a car to pick me up from the airport with meracus hotel via email at 10.30pm the previous night - the reception team confirmed first thing in the morning. staff were great on arrival - cold towel and welcome drinks. they also provide you with a great little map of the surrounding area, complete with a walking route, recommended restaurants, things to see, places to shop. also has a list of tips on how to haggle, what to avoid etc. this is a small boutique hotel, i booked a deluxe room and was given room 701 on the top floor. cosy room, with the most amazing shower i've ever been in! room had a massive balcony with a great view out over to the lake an over the old quarter. fruit plate each day, the cheapest mini bar prices in all the places i stayed in vn (usd$1 for 1.5l water or 355ml coke), rose petals on bed and in bathroom on arrival! hotel is centrally placed in the old quarter, a two minute walk to the lake and to shopping streets. meracus is situated on a street that specialises in shoes, and you can walk to a nearby night market, street with silk tailors, a night market etc. the staff here are great, very friendly and only too willing to help you. the first thing they told me on arrival was to ask them to book me taxis if i required so they could make sure i got metered taxis without fast meters - true to their word, they only called reliable taxis. always greeted when walk in or out of the hotel, and given the small number of rooms, they remember what room you're in and who you are. definitely check out the restaurants on the map they give you - green mango is amazing! will definitely be staying here when i return to hanoi!

Anne D.
Australia
December 13, 2012
Absolutely fabulous small hotel with a warm heart
Everything...... staff, service, room, breakfast, location
It is hard o describe how wonderful all the staff at this hotel are. They are the most sincere and helpful group that I have ever come across and excelled well beyond expectations. They demonstrated genuine individually focussed service to guests and nothing was too much trouble. They made me, a solo female traveller, feel well supported on my first trip to Vietnam. The rooms are small but very clean and welcoming down to the rose petals on the bed and the complimentary bask of fruit. The bed is comfortable and everything works! The shower is hot, the Wifi in the room is fast and reliable and the aircon is effective. Breakfast is a real treat every morning with plenty of tasty Vietnamese dishes and enough variety in Continental style food to satisfy all tastes. The coffee and fruit juices are great. I could go on praising this hotel but people have to experience it to appreciate the level of service and care offered.

Anne D.
Australia
December 13, 2012
Smply the best!
Staff, service, room amenities, food, location
This hotel is so great that I came back for another 3 nights after going to Halong Bay for a few days. My seconf stay reconfirmed my original experience of this hotel: It is hard o describe how wonderful all the staff at this hotel are. They are the most sincere and helpful group that I have ever come across and excelled well beyond expectations. They demonstrated genuine individually focussed service to guests and nothing was too much trouble. They made me, a solo female traveller, feel well supported on my first trip to Vietnam. The rooms are small but very clean and welcoming down to the rose petals on the bed and the complimentary bask of fruit. The bed is comfortable and everything works! The shower is hot, the Wifi in the room is fast and reliable and the aircon is effective. Breakfast is a real treat every morning with plenty of tasty Vietnamese dishes and enough variety in Continental style food to satisfy all tastes. The coffee and fruit juices are great. I could go on praising this hotel but people have to experience it to appreciate the level of service and care offered.