Back to hotel info

Recent customer comments

Filter by traveler type
Exceptional



based on 746 reviews
  • Cleanliness 9.4
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for money 9.3
  • Food/Dining 8.5
Sort by

Anne D.
Australia
December 13, 2012
Smply the best!
Staff, service, room amenities, food, location
This hotel is so great that I came back for another 3 nights after going to Halong Bay for a few days. My seconf stay reconfirmed my original experience of this hotel: It is hard o describe how wonderful all the staff at this hotel are. They are the most sincere and helpful group that I have ever come across and excelled well beyond expectations. They demonstrated genuine individually focussed service to guests and nothing was too much trouble. They made me, a solo female traveller, feel well supported on my first trip to Vietnam. The rooms are small but very clean and welcoming down to the rose petals on the bed and the complimentary bask of fruit. The bed is comfortable and everything works! The shower is hot, the Wifi in the room is fast and reliable and the aircon is effective. Breakfast is a real treat every morning with plenty of tasty Vietnamese dishes and enough variety in Continental style food to satisfy all tastes. The coffee and fruit juices are great. I could go on praising this hotel but people have to experience it to appreciate the level of service and care offered.

Mathias L.
Singapore
December 09, 2012
Lovely hotel with great service
Unique decorations, and awesome ginger tea
We were staying there for our honeymoon and we were received warmly by the staff with a chocolate cake and balloons. In addition, the ginger tea welcome drink provided by the hotel was delectable and my wife enjoyed it so much she wanted to buy some back. The location is great and close to the water puppet theatre and close to the night market street and many small stalls around the area. The breakfast was buffet style with a great spread which changed daily. However, ordering room service at night is not recommended as the food was less than decent.

vanessa O.
Malaysia
December 05, 2012
100% worth to Stay
service
one word- good service you pay usd in return service that you get nearly double:) they even provide extra mile service such as packing breakfast for early flight customer.

Casey S.
United States
November 28, 2012
Great location and excellent price!
Location
Perfect spot with a great pricing point. Definitely recommended!

Jessica B.
Australia
November 26, 2012
Friendly hotel in handy location
Staff, central location
I spent 5 nights at the Meracus Hotel on a recent trip to Vietnam and really enjoyed it. I was in a Superior room which was small, but well equipped with comfy bed, decent air conditioning and cable TV. My only niggle would be that the hot water in the shower takes a while to get going on the lower floors. The staff are super-friendly and go out of their way to help you. When I arrived at 5am one morning after the night train from Sapa, they let me use a room (which someone had just checked out of) until my room was ready. They also helped me to book a tour and arrange taxis. The breakfast features a small, but varied selection of hot and cold foods. Best to stick to the dishes the chef cooks to order - eggs or Vietnamese pho or noodles, depending on the day.

Eamonn K.
Canada
November 25, 2012
Superior service in a small comfortable hotel
Very helpful staff
The staff at the hotel were very attentive and helpful in making our stay a happy one. They spoke good English and were happy to sell us vacation packages - in a friendly/low pressure manner. The hotel is located near the water puppet theatre and lots of touristy stores/restaurants. I would recommend this hotel to others.

ABILENE R.
Philippines
November 22, 2012
Lovely hotel, great staff, perfect location!
Staff are very helpful!
This is probably one of the best budget hotels Ive been to. Everything about it is great - the staff were very nice and helpful, location is at the heart of the Old Quarter, breakfast is delicious. We got a family room and a superior room. Both are spacious. They've got welcoming drinks and lovely touches (like petals on the bed) as their welcome greeting:) This hotel has exceeded our expectations. All the positive reviews made by others are just so true.

ABILENE R.
Philippines
November 22, 2012
Great staff, perfect location, clean hotel
Clean hotel, great staff
This hotel has exceeded our expectations. Their more than just a budget hotel. It's a hotel with a passion for excellence and great service. The room was always clean. The beds are perfect - not hard nor saggy. Theyve got welcoming drinks, nice set of buffet breakfast. The staff were very helpful in terms of telling us how much should we pay for a taxi if we're going somewhere so that the taxi wont take advantage of us. They even help us bargain with them It's also great thatvthy know where we can shop for a certain item. Amazing!

Keith A.
United Kingdom
November 19, 2012
Fantastic service, location and rooms.
The staff will bend over backwards and go that extra mile. Good job.
We stayed at the Meracus on two different occasions over one week. On both occasions the staff although different each time were fantastic. They give you very good info on the area and a list of great restaurants and tourist attractions of varying prices. Great location. I would recommend the Meracus 100%

Keith A.
United Kingdom
November 19, 2012
Great service again. Thank you.
The staff and service.
This second stay exceeded the first. The staff and facilities were second to none again. We were upgraded to there best suite.... Wow! Thanks Meracus. Good job again.