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Exceptional



based on 746 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5
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Chang M.
September 26, 2012
Lovely Hotel
Clean hotel and friendly staffs
Very nice, clean hotel situated in the heart of Old Quarter. Their staffs are polite, friendly and helpful. Breakfast is not bad. Clean, neat and tidy room equiped with a laptop with free internet access. Full toiletries with red flower petals beautifully lined around the sink. Definitely worth to stay and I will recommend anybody and will certainly book this hotel should I visit Hanoi again.

JOHN K.
Australia
September 25, 2012
Just does not make the grade
shower
Room is very small. Breakfast is great but do not bother with a breakfast box if leaving on an early flight. Internet did not work 2 out of 3 days and toilet backed up on last day.

Nicole B.
Australia
September 23, 2012
Wonderful hotel with amazing staff
Good location in the old quarter, excellent staff service, lovely rooms and good breakfast
We only have good things to say about the Meracus Hotel. From airport pickup with a good driver to a warm welcome with cold hand towels and a cool drink, we had a wonderful stay. Our room was lovely and clean with the best shower I have ever experienced. We had a balcony and view of the bustling street below but, with the aircon it was cool and surprisingly quiet. The staff were always polite and happy to help, ordering us good taxis', recommending restaurants and giving directions. Nothing was too much trouble for them. We left our large luggage at the hotel during our trip to Halong Bay and Sapa, only taking a small bag each. Prior to leaving and on return we were able to use a shower to freshen up. We arrived back from Sapa at 0530 and the staff were happy to accomodate us, letting us have breakfast until a room could be cleaned. We left for Hue that night. If we return to Hanoi we will be happy to stay the Meracus Hotel.

daniel M.
Australia
September 18, 2012
great hotel,all you need.
location,friendly staff,really clean rooms.
awesome hotel, best Ive stayed in while travelling around Vietnam. Great shower,room comforts,service is wonderful.

daniel M.
Australia
September 18, 2012
this is all you need in Hanoi for hotels,..
location,staff,clean, and extremely helpful!
second time Ive stayed here, so that says it all,..best hotel in Hanoi for the money!

Georgia H.
Australia
September 12, 2012
Just like the photos!
Great breakfast, good location, beautiful foyer, friendly staff
We were pleasantly surprised, this hotel looks just like the photos online! The foyer is beautiful and the rooms are clean with nice, comfortable beds. They do a great and varied breakfast (the yoghurt is lovely). Location is convenient to the lake and the old quarter and not too noisy at night. Very friendly staff happy to help out.

Christopher L.
Malaysia
September 12, 2012
Best boutique hotel
Great location, comfortable rooms and good service from staff
my second trip to hanoi. both times stayed at old quarters but this is the best hotel i stayed so far. strategically located. excellent customer service. the rooms are comfortable and free wifi and laptop available in the rooms.

Christopher L.
Malaysia
September 12, 2012
Best boutique hotel in Old Quarters
Great location, comfy bed and excellent service
Strategically located, near to many attractions like Hoan Kiem Lake, Water puppet theater, museums and markets and stalls. However, it take about 3-4 hours drive to Halong town for the Halong Bay tours.

Christopher L.
Malaysia
September 12, 2012
Best boutique hotel in Old Quarters
Great location, comfy bed, and excellent customer service
Strategically located, near to many attractions like Hoan Kiem Lake, water puppet theater, museums and markets. Staff provides excellent service. Rooms come with free wifi and also a laptop available in each rooms. Fruits are also included.

Cheah S.
Malaysia
September 10, 2012
Great location but room without view
Few mins walking distance to water puppet theatre
this hotel is situated in one of the busiest part of old quarter. the location is great as the famous water puppet theatre is just a stone’s throw away. my room is clean, nicely decorated and spacious enough for 2 twin beds. however, there’s no window/view (not sure about other rooms). it comes with ample amenities but the pc provided does not work. the hotel staff especially the front desk is very friendly and professional. we were provided with a welcome drink & towel upon arriving and a map detailing the area (restaurants, sights and even directions on how to cross the streets!). the complimentary breakfast is sumptuous (ranging from le cordon bleu to local vietnamese delicacies) but was served in the basement with little ventilation.