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Exceptional 9.2
Based on 739 reviews

Recent customer comments

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Exceptional



based on 739 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Staff Performance 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

9 LEOW T.
Singapore
November 30, 2015
Great Service , Good Location
staff very helpful and friendly, good location , good breakfast
courteousness and helpfulness staff. Good location very near Hoan Kiem Lake ,Ngoc Son Temple , water puppet show , night market and restaurants . Nice Breakfast too . clean room .( Deluxe Room )

9.7 Sao N.
Vietnam
November 17, 2015
Value for money with friendly and helpful staff
Convenience. Comfort. Helpful Staff.
My stay here is pleasant. The room is comfy and clean. The staff is very helpful, kind and friendly. The location is convenient, just within walking distance to the Hoan Kiem lake. Highly recommended.

8 Lim Y.
Singapore
October 23, 2015
Strongly recommended: Worthy stay!
Location, comfort, polite staff
We were impressed. The outlook of the hallway was inviting; the room was not large but cosy looking; the bed and shower was awesome; breakfast was yummy; the staff were polite and helpful. The hotel is nicely located in close proximity to the lake and many shopping and food areas. Worth every penny spent!

10 Antonia D.
Australia
October 04, 2015
Comfort cleaniness staff
Friendly courteous helpful staff. Lovely quiet room. Breakfast adequate..
Efficient check-in. Our room was very clean with modern bathroom and awesome shower with ample hot water. We were placed in a family room at the rear of the hotel with window n balcony, although view was of bldg next door. Room was super quiet, well equipped n roomy, aircond quiet. Breakfast beautifully presented n ample with good selection. Wonderful stay.

9.3 nickawadee T.
Thailand
October 04, 2015
A nice hotel in a great location
Good location, nice service and a breakfast is OK
Staff can speak English very well .They have good service mind to support our trip. Food is great but taste is normal....I will be back again...^_^

9.7 Jogie A.
Philippines
September 26, 2015
Very nice comfortable hotel
Room, staff, location
It was very comfortable. Staffs are so helpful. They speak english. The food was delicious. Location is perfect. Walking distance to everything.

9.3 Staeven V.
Australia
September 26, 2015
Helpful Hanoi
The Helpful Staff, the lovely room (junior suite) and the location
The staff couldn't have been more pleasant and helpful. We'd be more than happy to stay here again.

9.3 JAEHUN K.
South Korea
September 22, 2015
good hotel
good location, very good good staff

8.7 PANDIAN D.
India
September 21, 2015
VERY GOOD HOSPITALITY BY HOTEL STAFFS
GOOD LOCATION, SERVICE, APPROACH
GOOD

8.3 YOUN L.
South Korea
September 12, 2015
friendly and good location
good location, service and breakfast