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Mercure Auckland Hotel

8 Customs Street, Auckland City Center, Auckland, New Zealand (Show on map)

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"Good Location, Good Staff, Good Cleanliness..."

  • Wong, Hong Kong
  • July 31, 2015
  • Area: Auckland City Center
  • Rooms : 189

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When would you like to stay at this hotel?

Features of Mercure Auckland Hotel
Facilities

24-hour front desk

24-hour room service

babysitting

bar

business center

car park

coffee shop

concierge

elevator

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities

restaurant

room service

shops

 
Sports and Recreation

fitness center

  
Internet

Wi-Fi in public areas

  
Parking

car park

valet parking

 
Languages Spoken

English

Japanese

Korean

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Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant harbor and bustling city. The city’s major shopping complexes, trendy restaurants, nightlife spots, and ferry terminals are all in close proximity. The Viaduct Harbor and Vector Arena are also nearby. Don’t miss the Vue Restaurant on the top level of the hotel. It has one of the city’s most sunning panoramic views of the harbor and bustling city. The restaurant also serves very fine international cuisine with friendly and fast service. Mercure Auckland Hotel also boasts Attica Bar, one of the inner-city’s newest hotspots. Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s)
Stay for free if using existing bedding.

Guests over 15 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Check-In From
2:00 PM

Check-Out Until
11:00 AM

Distance from City Center
.1 Km

Distance to Airport
23. Km

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
14

Number of Restaurants
1

Number of Rooms
189

Room Voltage
240

Time to Airport (Minutes)
45

Year Hotel Built
1969


Recent customer comments

Filter by Traveler Type

 

Very Good

7.6

from 365 reviews

Value for Money
7.5
Location
9.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.4
Food/Dining
6.8
All reviews (365)
Sort by:
Stephen T. Business travelers New Zealand, August 27, 2015
My stay

Location, view and price.
7.7
Great location, view from restaurant and price. Very noisey during the night. Found it a little hard to sleep.
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Wong Y. Couples Hong Kong, July 31, 2015
Good location to stay

Good Location, Good Staff, Good Cleanliness
6.3
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Soler J. Couples France, May 11, 2015
Good hotel

Standar room are great, good location
9
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Jade L. Business travelers New Zealand, May 2, 2015
Good location Rooms needed a bit of work

Location reception bar
6.7
Room heating didnt work and could hear consistant sound of running water. Only one extra blanket in twin room. Floor of room was uneven (boards running underneath carpet were raised from the rest of the floor). Busy street on Customs St, can be quite noisey. Beds and linens were fine. Reception and bar area was tidy. I think this hotel is currently undergoing work to be updated. Great location by waterfront and Britomart transport station.
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Leanne G. Couples Australia, April 20, 2015
Auckland stay

location staff and views
7
All problems, tv, locks not working etc were attended to promptly and cheerfully by staff. Would be better if these problems didn't exist in the first place. A double bed should be just that, not two singles clipped together. I find this most uncomfortable. Location is good.
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Belinda O. Business travelers New Zealand, April 16, 2015
Noisey, outdated, average.

Great location near harbor and near place for my meeting, friendly staff near transport
6
Arrived late on a Wednesday night, rooms were small outdated, very noisey on the street hard to get any sleep, lights from the road streamed through the window. Not the nicest accommodation for the mercure company which I stay with a lot, a bit disappointed. Staff were friendly tho.
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Brendan H. Business travelers Fiji, March 30, 2015
great location,closo to everything

lovely room ,great location,fantastic staff
8
great location close to viaduct,shops bars and restaurants ,nice friendly helpful staff ,room very nice
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Ben R. Couples New Zealand, March 3, 2015
sub par accomodation

staff, location, and restuant view
5.3
i feel the hotel was overrated they are currently going through some kind of alterations the lifts did not work properly, our room was extremely dated and some of the panels were falling off of the wall in the first room we were put in and the second. the air conditioning did not work. we were not made aware of the breakfast pricing and were charged 58 dollars for 3 pieces of toast and some yogurt. i was just generally disappointed to be staying there for the first night of our honeymoon.
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Mohammed A. Couples Saudi Arabia, February 21, 2015
food was really bad.. couldn't even complete it

staff location
5
the price is very high..!
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Sungmin K. Couples South Korea, February 8, 2015
Good location, that`s it..

location, staff, service
7.3
Bit old furniture and little bit dusty. Just location was convenience to go somewhere.
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Customers like this hotel for:
Nearest transport:
  • Britomart Transport Centre (0.1 Km / 2 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Auckland International Airport (18.2 Km)
Customer comments:
  • "Clean room" , "Easy access to shops, restaurants and public transportation" , "Great location for shopping and transportation"
Top attractions in the area:
  • Downtown Shopping Centre (0.1 Km / 2 min walk)
  • DFS Galleria (0.2 Km / 3 min walk)
  • Auckland Visitor Centre (0.2 Km / 3 min walk)
  • Viaduct Basin (0.4 Km / 5 min walk)
Note: Distances are measured as a straight line.

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