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Customers like this hotel for:
    Nearest transport:
  • Britomart Transport Centre (0.1 Km / 2 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Auckland International Airport (18.2 Km)
    Customer comments:
  • "Clean room", "Easy access to shops, restaurants and public transportation", "Great location for shopping and transportation"
    Top nearby attractions:
  • Downtown Shopping Centre (0.1 Km / 2 min walk)
  • DFS Galleria (0.2 Km / 3 min walk)
  • Auckland Visitor Centre (0.2 Km / 3 min walk)
  • Viaduct Basin (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Mercure Auckland Hotel

8 Customs Street, Auckland City Center, Auckland, New Zealand (Show on map)

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"Location is central, with choice restaurants and main..."

Puey, Singapore October 10, 2015

Features of Mercure Auckland Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • shops

Sports and Recreation

  • fitness center


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Japanese
  • Korean

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Hotel Description
Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant...see more Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant harbor and bustling city. The city’s major shopping complexes, trendy restaurants, nightlife spots, and ferry terminals are all in close proximity. The Viaduct Harbor and Vector Arena are also nearby. Don’t miss the Vue Restaurant on the top level of the hotel. It has one of the city’s most sunning panoramic views of the harbor and bustling city. The restaurant also serves very fine international cuisine with friendly and fast service. Mercure Auckland Hotel also boasts Attica Bar, one of the inner-city’s newest hotspots.
Hotel Policies
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Food, drink and entertainment

Recent customer comments

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All reviews (371)

Business travelers (74)

Couples (158)

Solo travelers (71)

Families with young children (20)

Families with older children (13)

Groups (35)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (371)
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Andrew H. Couples
Australia, October 31, 2015

Staff bed location
From start to Finnish we had an amazing time!!!
Shane M. Couples
New Zealand, October 21, 2015

Location, location, location
Puey O. Families with older children
Singapore, October 11, 2015
A bargain for a 3 star hotel

Location is central, with choice restaurants and main transport station nearby
The staff were helpful. Even though the facilities looked older, rooms were big, bright and clean. My family had a comfortable stay. No free wifi except in the lobby.
Kat G. Couples
New Zealand, October 06, 2015
Great location

Location & service,
Average room, bathroom dated, pillows were terrible! Parking really expensive but location to Queen St & Vector awesome. Service was good & staff friendly- fresh milk provided on request
Stephen T. Business travelers
New Zealand, August 28, 2015
My stay

Location, view and price.
Great location, view from restaurant and price. Very noisey during the night. Found it a little hard to sleep.
Wong M. Couples
Hong Kong, August 07, 2015
Good location to stay

Good Location, Good Staff, Good Cleanliness
Endro S. Families with young children
Indonesia, September 05, 2015
Old Hotel

This Hotel is really good for location,but no car park ,must park at the public car park. And the room is old room .And the air con also the old type one,make a loud noise when u use it... overall i give rate 6.2 for this hotel
Soler J. Couples
France, June 02, 2015
Good hotel

Standar room are great, good location
Jade L. Business travelers
New Zealand, May 03, 2015
Good location Rooms needed a bit of work

Location reception bar
Room heating didnt work and could hear consistant sound of running water. Only one extra blanket in twin room. Floor of room was uneven (boards running underneath carpet were raised from the rest of the floor). Busy street on Customs St, can be quite noisey. Beds and linens were fine. Reception and bar area was tidy. I think this hotel is currently undergoing work to be updated. Great location by waterfront and Britomart transport station.
Leanne G. Couples
Australia, April 23, 2015
Auckland stay

location staff and views
All problems, tv, locks not working etc were attended to promptly and cheerfully by staff. Would be better if these problems didn't exist in the first place. A double bed should be just that, not two singles clipped together. I find this most uncomfortable. Location is good.

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