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More about this hotel:
    Nearest transport:
  • Britomart Transport Centre (0.1 Km / 2 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Auckland International Airport (18.2 Km)
    Customer comments:
  • "Clean room", "Easy access to shops, restaurants and public transportation", "Great location for shopping and transportation"
    Top nearby attractions:
  • Downtown Shopping Centre (0.1 Km / 2 min walk)
  • DFS Galleria (0.2 Km / 3 min walk)
  • Auckland Visitor Centre (0.2 Km / 3 min walk)
  • Viaduct Basin (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Mercure Auckland Hotel

8 Customs Street, Auckland City Center, Auckland, New Zealand

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Features of Mercure Auckland Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • shops

Sports and Recreation

  • fitness center


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Japanese
  • Korean

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Hotel Description
Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant...see more Set right in the heart of the Auckland waterfront district, Mercure Auckland Hotel overlooks the vibrant harbor and bustling city. The city’s major shopping complexes, trendy restaurants, nightlife spots, and ferry terminals are all in close proximity. The Viaduct Harbor and Vector Arena are also nearby. Don’t miss the Vue Restaurant on the top level of the hotel. It has one of the city’s most sunning panoramic views of the harbor and bustling city. The restaurant also serves very fine international cuisine with friendly and fast service. Mercure Auckland Hotel also boasts Attica Bar, one of the inner-city’s newest hotspots.
Hotel Policies
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Food, drink and entertainment

Recent customer comments

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All reviews (375)

Business travelers (74)

Couples (161)

Solo travelers (72)

Families with young children (20)

Families with older children (13)

Groups (35)

Very good
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews
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Ellen S. Couples
New Zealand, January 17, 2016
Clean, comfortable but noisy

Clean, comfortable and friendly staff.
Hotel is clean and comfortable. However we had a 4am fire alarm wake up call. I thought it was a car alarm until my husband opened the door we could just hear the alarm telling us to evacuate the building, but no staff to be seen to alert anyone. Luckily for us it was a false alarm once down from the 11th floor. Then at 950am we had a staff member knocking on our door and enter our room while we were sleeping. Then told us they were coming back in 5 minutes, leaving before we could see who it was, invasion of privacy and it was an 11am checkout. No apology. Rooms were hot. The only thing that made my stay, was the lovely valet lady who made things sound so easy and was a great help with parking. Thank you.
Kathleen B. Couples
New Zealand, January 5, 2016
Pleasant stay

Location; View from room.
A pleasant stay. No car parking available at the hotel and is located 2 blocks away at additional $25/day or $45 Valet parking over day. Not good. Rooms was clean and tidy although looking a bit tired especially the paint and the bathroom door. Great that we could open the windows as aircon a bit noisy. Staff were very friendly and as helpful as they could be.
Margarita D. Couples
Australia, December 28, 2015
Location is good, rooms are small

Leaving, never to return.
Nothing special. Location is convenient being in a central location. The gym is well out of date but usable and the lower floors were being renovated when we stayed in late December. The rooms are small and the hotel was well under staffed on reception with a queue of more than a dozen people waiting to be attended to. The valet parking was disorganized with my car nowhere in sight at the agreed checkout time, taking the limited some time to retrieve. The staff were putting in a good effort and my criticism is against those holding the pursue strings, not them. Stay somewhere else.
Andrew H. Couples
Australia, October 31, 2015

Staff bed location
From start to Finnish we had an amazing time!!!
Shane M. Couples
New Zealand, October 21, 2015

Location, location, location
Puey O. Families with older children
Singapore, October 11, 2015
A bargain for a 3 star hotel

Location is central, with choice restaurants and main transport station nearby
The staff were helpful. Even though the facilities looked older, rooms were big, bright and clean. My family had a comfortable stay. No free wifi except in the lobby.
Kat G. Couples
New Zealand, October 6, 2015
Great location

Location & service,
Average room, bathroom dated, pillows were terrible! Parking really expensive but location to Queen St & Vector awesome. Service was good & staff friendly- fresh milk provided on request
Stephen T. Business travelers
New Zealand, August 28, 2015
My stay

Location, view and price.
Great location, view from restaurant and price. Very noisey during the night. Found it a little hard to sleep.
Wong M. Couples
Hong Kong, August 7, 2015
Good location to stay

Good Location, Good Staff, Good Cleanliness
Endro S. Families with young children
Indonesia, September 5, 2015
Old Hotel

This Hotel is really good for location,but no car park ,must park at the public car park. And the room is old room .And the air con also the old type one,make a loud noise when u use it... overall i give rate 6.2 for this hotel

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