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Very good 7.6
Based on 390 reviews

Recent customer comments

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Very good

based on 390 reviews
  • Cleanliness 7.5
  • Facilities 7.7
  • Location 9.1
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for money 7.5
  • Food/Dining 6.8

Christine T.
New Zealand
May 30, 2014
Location, location, location
Helpful staff; Excellent location; Great Bar with great views
Very good, although a little disturbing to hear of people checking out who hadn't even heard a fire alarm during the night so obviously weren't evacuated. Thankfully it wasn't a major, but what if ......?

Jane H.
New Zealand
May 27, 2014
Easy access for CBD
Clean, tidy and central
Well priced city location that has everything you need for a business visit.

New Zealand
May 25, 2014
excellent for a brief stay
location location location
It was great! Convenient location, rooms clean and comfortable. Staff were lovely and obliging. I've stayed at Mercure hotels all over the world (furthest away was Copenhagen in Denmark) and have always enjoyed friendly service and comfort and cleanliness and excellent restaurants when necessary or time permitting. Mercure Auckland was no exception and would definitely stay again! THANKS!

Samantha M.
New Zealand
May 24, 2014
Great locality, fabulous staff
Only a one night stay but found the staff to be most pleasant and helpful. The location was supreme within walking distance of Vectra Arena (the purpose of our visit to Auckland) as well as many shops and restaurants.

Giao L.
May 22, 2014
Another great stay
Clean, close to transport, comfortable
great, close to public transport and nightlife, right in the heart of downtown Auckland, Vue Restaurant is great and the staff are very friendly

Kien P.
May 20, 2014
Right in the middle of the City; with good connection to Airport, and Public Transports to other part of the City.
Comfortable and convenient, within walking distance to Major Attractions in Auckland, Public Transports available to attractions located in City Fringes. Hotel employees are attentive and helpful.

May 14, 2014
value for money
location value comfortable
We enjoyed our stay at Mercure. We found it clean and comfortable. The location was excellent easy access to everything and amazing views. recommend it to anyone traveling to Auckland

Michael M.
New Zealand
May 12, 2014
A quiet, centrally located hotel
Good value for money, location down town, clean and quiet
The hotel room was clean and properly appointed. Internet was available at a cost; it would be better if it was provided as a free service in this day and age. Public transport and shopping areas are within feet of the hotel - no need for a car. The viaduct is an excellent waterfront place to visit and it is only a few minutes walk away from the hotel. There is a small parking area that is somewhat costly for overnight parking.

Leanne E.
New Zealand
May 09, 2014
Brief but pleasant stay
Centrally located, walking distance to dining, viaduct and waterfront.
Brief overnight stay but suited to our needs. Centrally located. Walking distance to viaduct and restaurants. Slightly ageing but clean and well presented. Noisy on street at night. Worth noting also that the car parking is extremely expensive and a week later we have still not had our $100 'bond' credited back to our account.

Marilyn C.
May 04, 2014
Nothing in particular