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Mercure Auckland Hotel

8 Customs Street, Auckland City Center, Auckland, New Zealand (Show on map)

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Area: Auckland City Center Number of Rooms: 189

Recent customer reviews

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Very Good

7.7

based on
316 reviews

Value for Money
7.6
Location
9.1
Staff Performance
7.4
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
6.8
All reviews (316)
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Lindsay F. Couples New Zealand, August 31, 2014
location

Handy to Britomax, Shopping Centres and Queen Street
7
The accomodation was satisfactory,good size beds,clean and tidy.The bathroom was in need of some refurbishment,dirty looking bath with water stains. There was a little noise at night but thats to be expected considering the location. We were unfortunately woken at 5.15am with a fire alarm requiring everyone to vacate the building .This was handled well and a letter of apology was issued to all clients.Would stay there again
Terri A. Solo travelers Australia, August 28, 2014
Short stopover

Location. Location. Location.
7.3
You can't go wrong with the location of the hotel. Close the public transport and waterfront and downtown shops. As many reviewers state the hotel is old and is in need of an renovation. While my room was on the small side it was clean and warm and just fine for my 2 night stopover. The bed could do with a new mattress but it wasn't uncomfortable and I had a good night sleep. I am sure they will address this if and when they renovate. While I felt the cost of the room was on the high side considering the rooms are old and tired. I guess it was the location I was paying for. If it wasn't in the centre of the city I would expect to pay about $70-80 per night and not the $130 it cost. I hope they also consider Wifi through out the hotel and/or improve the free Wifi time as it was a pain as a traveller to only get 30mins once a day free Wifi in one of 2 locations at the hotel. If you paid for Wifi you couldn't get it your room so you had to go to the lobby or the restaurant to use it. When you're travelling you like to 'checkin' on Facebook at your location and upload the days photos when you get back to your room. I ended up going down the road to The Coffee Club for meals so I could use their free Wifi. Overall it was good and I'd most likely stay again if I was travelling on my own.
Naomi K. Groups Japan, August 14, 2014
Location

Location
9.3
There are many shopping places around this hotel. Close to ferry terminal also.
Penny K. Families with young children New Zealand, July 14, 2014
Everything we needed for a weekend away

Location, location location
8.7
The checkin and out was fast and efficient. Our room was slightly dated and run down and the TV remote only worked by standing right in front of it. Other than the noise level from the road below the room was comfortable and clean with no other noise from the rest of the hotel. The best thing about the stay was the central location to the shops, restaurants and transport.
Mei N. Solo travelers Hong Kong, June 23, 2014
Mediocre

Convenient location, affordable price, easy access
7
The hair dryer didn't work, but I only found out in midnight so I didn't bother to contact the hotel staff.
Robert C. Business travelers New Zealand, June 18, 2014
Average overall very noisy

Location, staff ,
5.3
Ok, but hard to sleep due to noise, throughout the night.
Darlene Y. Couples United Kingdom, June 15, 2014
Slightly disappoointing

Central location, Staff, View from restaurant
6.7
Disappointing that I requested a sea view room when booking. Interior of room is tired, bathroom in particular.
Ann M. Couples Australia, June 7, 2014
ok

location
7.7
Not up to the standard of other properties we have stayed in during our 3 weeks holiday spent on the North Island. No free Wi Fi in rooms even small privately owned properties provided this service. The car parking prices were exhorbitant at $40 per night. Not really impressed.
Megat J. Couples Malaysia, June 7, 2014
fine

closeness to transport
7
fine
Peter N. Business travelers New Zealand, June 4, 2014
Fine, superbly helpful staff

Staff, location, price
8.7
Its good.

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