Very good 7.3
Based on 162 reviews

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About Mercure Bali Nusa Dua Hotel

Description

If what you're looking for is a conveniently located hotel in Bali, look no further than Mercure Bali Nusa Dua Hotel. Only 14 km away, this 4-star hotel can be easily accessed from the airport. This modern hotel is in the vicinity of popular city attractions such as Bali National Golf Club, Puja Mandala Worship Complex, At the Corner.

At Mercure Bali Nusa Dua Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. The hotel provides free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, photocopying to ensure our guests the greatest comfort.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, wake-up service to please the most discerning guest. The hotel's recreational facilities, which include private beach, fitness center, golf course (within 3 km), outdoor pool, diving are designed for escape and relaxation. Mercure Bali Nusa Dua Hotel is your one-stop destination for quality hotel accommodations in Bali.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service
  • Bicycle rental

Fitness & recreation

  • Fitness center
  • Spa
  • Massage(s)

Swimming & soaking

  • Swimming pool [outdoor]

Water sports

  • Private beach
  • Diving
  • Fishing
  • Water sports (motorized)
  • Water sports (non-motorized)

Land sports

  • Golf course (within 3 km)

For kids

  • Playground
  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • BBQ facilities
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Check-in/check-out [express]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Library
  • Smoking area
  • Shared lounge/TV area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • Currency exchange

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 16 USD
Breakfast Charge (when not included in room rate): 10 USD
Check-In From: 12:00 PM
Check-Out From: 12:00 PM
Distance from City Center: 14 km
Distance to Airport: 14 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 2
Number of Floors: 4
Number of Restaurants: 1
Number of Rooms : 198
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 2010
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Announcements

Nyepi Religious Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 23, 2012 / March 12, 2013 / March 31, 2014 / March 21, 2015 / March 9, 2016 / March 28, 2017
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.7
  • Facilities 7.2
  • Location 7.2
  • Room Comfort/Standard 7.4
  • Service 7.7
  • Value for money 7.2
  • Food/Dining 6.6
Sort by

Pei T. from Malaysia
Couples
Stayed one night in August 2016
Inadequate lighting and amenities
Room was quite clean but I felt the lightings are inadequate. Whole room was very dimmed. Bedroom slippers and hair dryer was missing so we had to call housekeeping for room service but the in-room phone is not functioning. Thus we had to walked out to the lobby for assistance.
Reviewed August 11, 2016

Tanjir B. from Bangladesh
Families with young children
Stayed 2 nights in July 2016
good hotel but bad location....
Excellent view, nice swimming pool, well behaviours but foods r not made for South asian.....
Reviewed August 01, 2016

Rachel D. from Australia
Couples
Stayed 4 nights in July 2016
Nice hotel
We thought the staff were really good to us however disappointed with things not working in room
Reviewed July 31, 2016

Sugiharto S. from Indonesia
Families with young children
Stayed 3 nights in July 2016
Beautiful hotel but no direct access to beach
The hotel is beautiful especially the pool area, the facilities is good, bike rent, library, internet acess is fast unfortunately the hotel has no direct access to beach (actually they have private beach and shuttle to take you there)
Reviewed July 12, 2016

Dolly H. from Singapore
Couples
Stayed 2 nights in July 2016
Great stay
Stayed there for 2 nights in the garden view room and really enjoyed my stay there. Really loved the room. value for money. Food from room service/soka restaurant was really good as well.
Reviewed July 09, 2016

Daniel P. from Indonesia
Families with young children
Stayed 3 nights in July 2016
POOR MANAGEMENT!! LOUSY SERVICE!!
I travelled with my family on 3 June 2016 and I had really terrible experiences during 3 nights stay... I wonder who manage this lousy hotel!!! 1. At 3.30pm we arrived at the hotel, waited for 45 minutes to get the room key.. Reason: the card key system was error. 2. The room that I got was not the room I booked, instead a pool view room... We got a car-park view... Nasty service! 3. Waited for another 20 minutes to get new card key for our designated room. 4. Breakfast: the only nice food is croissant. The coffee is yak! The fruits were not fresh! Awful taste for the main course! The overall rating for breakfast experience is 1 out of 10. 5. 2nd night: I woke up in the middle of the night just to kill small cockroach that running over the bed. 6. 3rd day (the worst experience): at night time, we just went back after a day activities at the beach, I directly took shower... After finish, I asked my wife hand me a towel, but told me there's no towel in the room. What on earth is going on with this hotel?!! Still in the shower room, waited for almost 30'mins to get the towel delivered!! 7. Another bad experiences with this hotel: no tissue on the washroom after "room make up", error safe deposit box, the A/C system is broken (can't set the temp properly) Guys.. I wrote this based on facts.. Trust me, please avoid this hotel!!! It was a true teribble experience. The management admitted their wrogdoings and apologised already... Well, was it my bad days? I don't think so... It was a Poor Hotel Management that I have ever see in my whole life!
Reviewed July 08, 2016

Tek C. from Indonesia
Couples
Stayed one night in March 2016
clean, good service, fast check out
comfortable
Reviewed July 01, 2016

Karla R. from Philippines
Solo travelers
Stayed one night in June 2016
Service is excellent
The best service with a smile :-)
Reviewed June 18, 2016

Matthew H. from United Kingdom
Business travelers
Stayed 2 nights in June 2016
Understaffed and underkept
Check in was a problem, was put in a room supposedly with a pool view but was just a tree. Asked to move front desk were unhelpful and said no. I asked to speak to the manager and he eventually moved us into the correct room type. We booked two rooms, both smelt damp and musty. This was due to poor ventilation from the shower. The wallpaper was pealing off and had stains all over it. The bed runner had stains that i dont want to imagine what they were. The pool was nice and large and from what i could see clean, but the service was more than slow. Ordered 4 waters and waited almost half and hour to recieve them. The pool bar was always closed also. The resurant layout was fine but the service was also slow. The menu was ok but they had hardly any of the food in stock. I had to go thru 5 different choices before they actually had stock. Im the end we left a day early. As someone who worked in the past for Accor i was dissapointed that this hotel was branded mercure and would suggest to accor that they reconsider having this hotel under the mercure name as it is a bad representation of the brand. Would not stay again. There are many otjer simular rated hotels in the area that for exceed this one.
Reviewed June 06, 2016

Rebekah B. from Australia
Solo travelers
Stayed 5 nights in May 2016
Whole experience was amazing
I couldn't fault anything. The staff were great. The pool, food, gym, room, gardens and facilities were excellent. Nothing was a problem. Such a relaxing time. Great coffee too!
Reviewed May 23, 2016



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