Very good 7.4
Based on 156 reviews

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About Mercure Bali Nusa Dua Hotel

Description

Offering quality accommodations in the romance, family fun, beaches district of Bali, Mercure Bali Nusa Dua Hotel is a popular pick for both business and leisure travelers. The hotel lies 14 km from the city center and provides accessibility to important town facilities. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Bali National Golf Club, Puja Mandala Worship Complex, Nusa Dua Golf.

At Mercure Bali Nusa Dua Hotel, the excellent service and superior facilities make for an unforgettable stay. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, photocopying.

198 rooms spread over 4 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, wake-up service can be found in selected rooms. The complete list of recreational facilities is available at the hotel, including private beach, fitness center, golf course (within 3 km), outdoor pool, diving. Whatever your reason for visiting Bali, the Mercure Bali Nusa Dua Hotel is the perfect venue for an exhilarating and exciting break away.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • shuttle service
  • bicycle rental

Fitness & recreation

  • fitness center
  • spa
  • massage(s)

Swimming & soaking

  • swimming pool [outdoor]

Water sports

  • private beach
  • diving
  • fishing
  • water sports (motorized)
  • water sports (non-motorized)

Land sports

  • golf course (within 3 km)

For kids

  • children's playground
  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • library
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • printer
  • currency exchange

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 16 USD
Breakfast Charge (when not included in room rate): 10 USD
Check-In From: 12:00 PM
Check-Out From: 12:00 PM
Distance from City Center: 14 km
Distance to Airport: 14 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 2
Number of Floors: 4
Number of Restaurants: 1
Number of Rooms : 198
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 2010
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Important notice

Nyepi Religious Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 23, 2012 / March 12, 2013 / March 31, 2014 / March 21, 2015 / March 9, 2016 / March 28, 2017
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Verified traveler reviews

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.4
  • Service 7.7
  • Value for Money 7.3
  • Food/Dining 6.6

Sugiharto S.
Indonesia
July 12, 2016
Beautiful hotel but no direct access to beach
The hotel is beautiful especially the pool area, the facilities is good, bike rent, library, internet acess is fast unfortunately the hotel has no direct access to beach (actually they have private beach and shuttle to take you there)

Dolly H.
Singapore
July 09, 2016
Great stay
Stayed there for 2 nights in the garden view room and really enjoyed my stay there. Really loved the room. value for money. Food from room service/soka restaurant was really good as well.

Daniel P.
Indonesia
July 08, 2016
POOR MANAGEMENT!! LOUSY SERVICE!!
I travelled with my family on 3 June 2016 and I had really terrible experiences during 3 nights stay... I wonder who manage this lousy hotel!!! 1. At 3.30pm we arrived at the hotel, waited for 45 minutes to get the room key.. Reason: the card key system was error. 2. The room that I got was not the room I booked, instead a pool view room... We got a car-park view... Nasty service! 3. Waited for another 20 minutes to get new card key for our designated room. 4. Breakfast: the only nice food is croissant. The coffee is yak! The fruits were not fresh! Awful taste for the main course! The overall rating for breakfast experience is 1 out of 10. 5. 2nd night: I woke up in the middle of the night just to kill small cockroach that running over the bed. 6. 3rd day (the worst experience): at night time, we just went back after a day activities at the beach, I directly took shower... After finish, I asked my wife hand me a towel, but told me there's no towel in the room. What on earth is going on with this hotel?!! Still in the shower room, waited for almost 30'mins to get the towel delivered!! 7. Another bad experiences with this hotel: no tissue on the washroom after "room make up", error safe deposit box, the A/C system is broken (can't set the temp properly) Guys.. I wrote this based on facts.. Trust me, please avoid this hotel!!! It was a true teribble experience. The management admitted their wrogdoings and apologised already... Well, was it my bad days? I don't think so... It was a Poor Hotel Management that I have ever see in my whole life!

Tek C.
Indonesia
July 01, 2016
clean, good service, fast check out
comfortable

Karla R.
Philippines
June 18, 2016
Service is excellent
The best service with a smile :-)

Matthew H.
United Kingdom
June 06, 2016
Understaffed and underkept
Check in was a problem, was put in a room supposedly with a pool view but was just a tree. Asked to move front desk were unhelpful and said no. I asked to speak to the manager and he eventually moved us into the correct room type. We booked two rooms, both smelt damp and musty. This was due to poor ventilation from the shower. The wallpaper was pealing off and had stains all over it. The bed runner had stains that i dont want to imagine what they were. The pool was nice and large and from what i could see clean, but the service was more than slow. Ordered 4 waters and waited almost half and hour to recieve them. The pool bar was always closed also. The resurant layout was fine but the service was also slow. The menu was ok but they had hardly any of the food in stock. I had to go thru 5 different choices before they actually had stock. Im the end we left a day early. As someone who worked in the past for Accor i was dissapointed that this hotel was branded mercure and would suggest to accor that they reconsider having this hotel under the mercure name as it is a bad representation of the brand. Would not stay again. There are many otjer simular rated hotels in the area that for exceed this one.

Rebekah B.
Australia
May 23, 2016
Whole experience was amazing
I couldn't fault anything. The staff were great. The pool, food, gym, room, gardens and facilities were excellent. Nothing was a problem. Such a relaxing time. Great coffee too!

ferry B.
Indonesia
May 09, 2016
unreasonable price hotel
nice swimming pool. room facility is not good. breakfast is not good

Martina B.
Malaysia
April 27, 2016
Hotel itself was good, but room smelled very bad
The pool area as well as the fitness room was very nice and attractive. Breakfast very good (the live music a little too loud) and the choice of food also good. The room itself smelled very moldy and humid, its also an older room, no new furniture and facilities.

Dwi A.
Indonesia
April 25, 2016
Ok
Ok



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