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Mercure Gold Coast Resort

Palm Meadows Drive, Carrara / Palm Meadows, Gold Coast, Australia (Show on map)

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Formerly : Radisson Gold Coast
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Area: Carrara / Palm Meadows Number of Rooms: 280

Recent customer reviews

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Very Good

7.8

based on
92 reviews

Value for Money
7.7
Location
7.3
Staff Performance
8.1
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.1
Food/Dining
7.3
All reviews (92)
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Andre V. Business travelers New Zealand, February 15, 2015
Resort Review

Staff was very friendly, Customer service was very good,Parking,
6.3
We enjoyed our stay, the room wasn't really what we had in mind as the website does not detail that the "standard Rooms" are not actually refurbished etc. So we were abit disappointed in the fact that we didn't get the room advertised in the pictures on the website. Apart from that the staff did a great job at attending to our requests.
Shane N. Business travelers Australia, January 8, 2015
Unclean and unkept
4.7
My stay started off with the arrival into the grounds. I noticed the grounds were in need of maintenance(mowing, weeding, pruning), this is a golf course and it was peak holiday time. Reception was presented nicely and the counter staff were friendly. As soon as I entered my room the phone rang. It was a pleasant voice saying there were complimentary drink vouchers at the counter and a $150 voucher which I could use at any location or shop on the property. I thanked her and before I could say another word, she explained I had to sit through a marketing campaign.!!!! I think if you are offered complimentary drink vouchers, they should be just that. As soon as I said I wasn't interested, she lost the politeness in her voice and does not waste another second with me. After looking under the bed I noticed the dust line that aligned perfectly with the edge of the bed. It has not been vacuumed for a long time. The bed was comfortable with nice linen, but truthfully, that's all I can say to compliment this establishment.
Kimberley P. Families with young children Australia, December 31, 2014
Disappointing,

Pool
3
Very disappointing .We had several issues with our room and the response to fix these problems was very slow and with no compensation.
Kwok W. Couples Hong Kong, December 19, 2014
I played golf at the course adjacent to the hotel.

Close to the golf course and only an easy drive to town centre.
7.3
Great. I will surely stay there again.
Humaira N. Business travelers Pakistan, December 18, 2014
Good, peaceful stay!

Peaceful
7.7
Marie T. Couples Australia, December 15, 2014
Getting outdated

Location to golf, layout,
6.3
The Resort is starting to look old and outdated, the rooms need makeovers
David H. Couples Australia, November 9, 2014
Friendly Staff

Staff helpfullness and friendliness
8
Very pleasant. Everything to our satisfaction.
Jane M. Families with older children Australia, September 2, 2014
comfortable

proximity to the event we attended. friendly service. smooth check in and out
7.3
Comfortable. Need to upgrade tv in room. Room didnt reflect picture we booked.
Chris M. Solo travelers New Zealand, May 27, 2014
very good value

price, room, pool
7
very good
Jacinta M. Couples Australia, May 25, 2014
Relaxing quiet location

Location, swimming pool scenery.
8
I would have liked there to be hair conditioner in the bathroom. There was only shampoo/ conditioner lotion which isn't ideal for someone with long hair. I thought the room would be provided with separate bottles of shampoo and conditioner. Also there was no hairdryer, when you only have carry on luggage you don't want to carry these things in your suitcase. Sad to say I couldn't wait to get home to wash my hair. The room and staff were excellent.

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