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Mercure Jakarta Kota Hotel

Jl. Hayam Wuruk 123, Gajah Mada, Jakarta, Indonesia 11160

Recent customer reviews

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Very good

7.6

based on 1061 reviews

651 reviews in English

Value for Money
7.6
Location
8.0
Staff Performance
7.6
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
6.7
All reviews (1061)
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Askar P. Business travelers Indonesia, April 17, 2016
Bussiness trip..
4
Improve for meals and services..
Mokhtar H. Business travelers Malaysia, April 9, 2016
Lack of Facilities
5
Lack of facilities and staff was slow in checking in. I waited for 30 mins before check in. Understaff or staff was not well trained.
Lindsay G. Business travelers United States of America, April 3, 2016
Beautiful, but treadmills scary and dysfunctional
6.3
The view from my room was the best part, floor to ceiling window to enjoy being above Jakarta rather than in the thick of it. The room was really comfortable, and almost everything worked, although I didn't have hot water the first two nights and I had to reset the toilet plug a couple of times. The staff is super friendly and nice and everything is beautiful. Overall it was I had a lovely and relaxing stay. The weirdest/most frustrating thing was that the treadmills don't really work in the fitness center. There are two of them and they're both a little scary. I booked this hotel primarily to have a place to workout since I knew I wouldn't be running in traffic. One of the treadmills can only be turned on by a switch on the back, and to stop it you yank the emergency key out. The other one looked fancier/newer, but the one day I used it it came to a shuddering and unexpected halt twice after about 7 minutes each time in a way that felt dangerous, and then the attendant couldn't get it to work again. Overall a good experience, but my #1 feedback is get some functioning treadmills if you're going to advertise a fitness center.
Harris S. Families with young children Indonesia, March 27, 2016
Good Old Hotel
6.3
the hotel need some renovation, but overall the hotel services is okay
Yurui L. Business travelers China, March 3, 2016
good feeling
6
more massage
Seng L. Couples Indonesia, February 15, 2016
very good place,,, near mangga besar, food is ever
6.7
great place
Viwen J. Couples Indonesia, February 13, 2016
Bout service
6.3
All good..not bad..just the staff can smile much
Viwen J. Couples Indonesia, February 13, 2016
bout service
6.3
All good..not bad..just the staff can smile much
Viwen J. Couples Indonesia, February 13, 2016
bout service
6.3
All good..not bad..just the staff can smile much
Buddi C. Business travelers Indonesia, January 22, 2016
old 4 star hotel, great location
4.7
great location at downtown, near shopping and night life attraction, a room look like an old hotel
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