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Mercure Queenstown Resort

Sainsbury Road, Fernhill, Queenstown, New Zealand

Recent customer reviews

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Very good

8.0

based on
226 reviews

199 reviews in English

Value for Money
8.2
Location
7.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.4
Food/Dining
7.3
All reviews (226)
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Eric S. Solo travelers United States of America, December 23, 2015
Nice resort but way too far from downtown

Nice view, modern room and facilities
6
I've stayed in Queenstown several times and would not recommend this hotel primarily due to its location on a steep hill away from town center. They do provide bus service on regular schedule but better deals exist closer to town.
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Bo C. Families with older children Australia, December 17, 2015
Excellent

The room has a great view of lake. The room is very clean. We enjoyed the breakfast.
10
Excellent, except one key didn't work.
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Cheng T. Families with older children Malaysia, December 7, 2015
Best front desk & buttler staff

Must thank the warmth hospitality of the 2 front desk staff (Nepalese & Chilean) & Argentinian buttler too. Room view was awesome.
9
Greeted by 2 fantastic front desk male staff & helped by a friendly & helpful Argentinian buttler. Room view was awesome. Facilities in room were impeccable & hi-tech. Enjoyed thoroughly our stay here & wished could have stayed longer for several more nights. Thank you mgmt & staff. Would highly recommend to friends & relatives.
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Hong T. Families with young children Australia, December 1, 2015
pleasant stay

Beautiful view, nice and helpful staff, room is clean.
8.3
Pleasant!
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Jordan D. Couples Australia, November 4, 2015
Great hotel, great staff, awesome view!

The view of Lake Wakatipu, the staff were very friendly and helpful, the room was spotless
10
Loved staying at the Mercure and would stay here again. We had the lake view room which was amazing and awesome to wake up to every morning. All of the staff were super friendly, professional and very helpful with any questions that we had. Hotel is less than a 5 minute drive to town so we were nice and close to everything.
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Kirandeep S. Couples Australia, November 1, 2015
one of the best in Queenstown

Cleanliness, Best staff, Awesome view from Level 4
8.3
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Shuxiu Z. Couples New Zealand, October 25, 2015
Just Beautiful!

The view! The comfort of the room! The friendliness of the Staff
10
We had made a last minute booking the morning of our check-in; and the staff were very helpful and patient in processing the booking. They also offered us an upgrade with the most beautiful lake view. The room itself was spacious and very comfortable. Highly recommend this hotel.
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Vivien H. Families with young children Australia, September 30, 2015
View spectacular

View, view, view
8.3
We got this lake front room, it was just stunning. It would be more beautiful during winter. One down side, the room service needs to improve. We stayed 5 nights there, they didn't leave us any bathroom gel and shampoo after they cleaned, I have to ask for it. Overall, it was a great stay for the view.
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Y W. Solo travelers Thailand, September 23, 2015
Short break

Excellent views from room, large room, helpful staff
8.7
Very pleasant, however disappointed in lack of bathroom toiletries,
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Sheryl M. Couples Philippines, August 16, 2015
Highly recommended

Superb location, friendly staff and value for money
8.7
First and foremost, it has an outstanding location in town. Not located in the town centre but it is not very far from it. You will not regret its lakeview rooms and the cleanliness of the surroundings. Thank you very much for the wonderful experience. We will definitely come back!
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