Very good 7.7
Based on 1097 reviews

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About Mercure Resort Sanur

Description

Mercure Resort Sanur is one of Bali's top choices for leisure and business travelers, featuring 189 guest units and 41 traditional cottages. It is just 20 minutes from the Ngurah Rai International Airport. The property is tucked away from the crowded areas and offers direct access to a calm beach. A stone passage will guide guests around a five hectare tropical garden filled with various floras. Guests may enjoy Asian and European cuisine at the Pandawa Restaurant or sip refreshing cocktails at the three bars. A wide variety of recreational facilities can be found on-site, including a large beachfront, two pools, a tennis court, spa facilities, as well as a ballroom and meeting rooms. Travelers can be ensured with a relaxing comfortable stay at the Mercure Resort Sanur found only in Bali.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service
  • Bicycle rental

Fitness & recreation

  • Yoga room
  • Spa
  • Massage(s)
  • Games room

Swimming & soaking

  • Swimming pool [outdoor]

Water sports

  • Surfing lessons
  • Wind surfing
  • Private beach
  • Water sports (motorized)
  • Water sports (non-motorized)

Land sports

  • Golf course (within 3 km)
  • Tennis court(s)
  • Table tennis

For kids

  • Playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • BBQ facilities
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Garden
  • Library
  • Shop(s)
  • Smoking area
  • Shared lounge/TV area

Health and security

  • Infirmary
  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes
  • Lockers

Business & money services

  • Photocopying
  • Printer
  • Currency exchange

Languages spoken

  • English
  • French
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 USD
Breakfast Charge (when not included in room rate): 20 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 10 km
Distance to Airport: 15 km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: YES
Number of Bars: 3
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 189
Parking Fee (per day): 0 USD
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1989
Year Hotel Last Renovated: 2004
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Important notice

Nyepi Religious Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 23, 2012 | March 12, 2013 | March 31, 2014 | March 21, 2015 | March 9, 2016 | March 28, 2017
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.7
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for money 7.8
  • Food/Dining 6.9

joanne S. from Australia
Solo travelers
Stayed one night in May 2016
Feel like you are in Bali
This is a big hotel, but you still feel like you are in Bali. The gardens are beautiful swimming pools huge so you can get away from it all and everyone if you want. I had a room right on the beach great to hear to waves during the night.
Reviewed August 07, 2016

joanne S. from Australia
Solo travelers
Stayed one night in May 2016
Beautiful gardens
I had stayed here a few years ago but the check staff were so unhelpful I decided never again. But decide due to location (close to the oasis yoga) I would give it a go. I am glad I did all staff were great. Beautiful gardens, clean rooms and right on the beach.
Reviewed August 07, 2016

Jana K. from Germany
Families with young children
Stayed 7 nights in June 2016
Returning guests
We love this place, beautiful grounds, good location
Reviewed July 20, 2016

Sandra J. from Australia
Couples
Stayed 4 nights in July 2016
Housekeeping
Bathroom cleanliness left much to be desired. I never saw a mop being used or near the cleaning trolleys. We had to ask for clean towels on our 4th afternoon as the room had not been cleaned at 3.30 p.m. And the towels had not been changed previously. No ironing facilities in room. Not what I expected of a Mercure Hotel and Accor as I am an Accor member. And have stayed in their Hotels before which is why we chose this particular Hotel.
Reviewed July 10, 2016

Warren E. from Australia
Couples
Stayed 7 nights in June 2016
Value for money.
Close to good eateries on the beach front and nearby streets. Beach front is large compared to more expensive beach resorts located nearby. Accommodation is set in relaxing garden setting without feeling of being on top of your 'neighbours'. Second pool located in the garden setting is perfect if the beach is too windy. Only negatives, the bathroom tiles need a make over and the wifi is frustrating tending to drop out numerously. Will stay again at Mercure when in Sanua IF the price at the time is acceptable for us.
Reviewed June 28, 2016

Mochamad B. from Indonesia
Solo travelers
Stayed 4 nights in March 2016
Valued for Money
The hotel is good for relaxation
Reviewed June 09, 2016

Jessica H. from United States
Solo travelers
Stayed 10 nights in May 2016
Great location
As a solo traveller I thought the hotel was perfect. Great location and nice and quiet. Lots of places to eat close by and right on the beach
Reviewed June 08, 2016

Ratna L. from Australia
Couples
Stayed 3 nights in May 2016
nice hotel
good location
Reviewed June 03, 2016

Kenneth M. from Australia
Groups
Stayed 3 nights in May 2016
Another fantastic stay
This is my 5th or 6th stay at the Mercure and I still love the place, location is great, staff are always super friendly and helpful and the rooms and grounds are fantastic, especially when you consider the pricing compared to other hotels in Sanur. Breakfasts are very good although seem to have increased in price to the point of it seeming like a lot of people are going outside the hotel to eat. Pricing for drinks was also rather excessive to the degree that even during happy hour (half price) the drinks where still more than many other bars but at least reasonable. Will still go back but will be unlikely to use the bar or restaurant much.
Reviewed June 01, 2016

brooke M. from Australia
Groups
Stayed 5 nights in May 2016
Great beach location
Good room in large resort complex on the southern end of Sanur. Plenty of sun lounges on the beach. Lots of restaurants, spa's and shopping close by.
Reviewed May 29, 2016



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