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Recent customer comments

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Very good



based on 1087 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.5
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Staff Performance 7.7
  • Value for Money 7.8
  • Food/Dining 6.9

5.6 Kathryn M.
Australia
March 21, 2016
Not as good as our first stay.
The Mercure is starting to show its age. The pool is too hot to swim in and enjoy, the pool towels smell and are just about thread bare. We had to wait an hour to get some bath towels when we first arrived and needed a shower, and making two calls. We asked for a bucket of ice and received only a few melted ice blocks in a small soup bowl. When i booked i requested two rooms for 2 adults and 2 children in one, and 2 adults in the other, at no time did anyone say we would have to pay an extra $35 a child for extra beds for them!! And lastly the fridge in the main bedroom did not work! As we were only staying one night these few things made our stay most disappointing.

9.3 Wijnand P.
Netherlands
March 19, 2016
Excellent hotel right at the beach
Very friendly staff - excellent room - great location
We have stayed here a few times allready and enjoyed our stay very much again. Very friendly and helpful staff . very nice rooms. Hotel is at the beach and has 2 nice pools. Area around the hotel is quiet, but many restaurants at walking distance. Excellent breakfast buffet - not cheap though.....

7.7 Hilary T.
United Kingdom
March 11, 2016
7 night stay in deluxe room
Beach resort, tropical gardens, value for money
Experienced a pleasant seven night stay in a deluxe room set within a block of four in the beautiful tropical gardens. Resort is situated right on the beach in Sanur & within easy reach of many restaurants, particularly liked Mezzanine & Massimmo

8 Marie D.
United States of America
March 02, 2016
Nice resort
Beautiful property. Expensive gift shop but staff very nice and accommodating. Their volcano dessert is amazing.

9 Maureen M.
Australia
February 16, 2016
our stay in sanur
comfort,clean,pools were very clean
excellent but need a bigger bus or two of same size as location was very out of the way for restaurants, and shopping to many people not enough transport sadly I would not choose to stay there again because of location.

4 Philipp K.
Germany
March 02, 2016
Professional reaction to bedbugs
We had an encounter with bedbugs the first night and asked to check out the next day. The staff was very and professional and agreed to reimburse the entire room fees. The hotel is located in a very quiet lagoon with the view partially onto the continuing bay. The staff was friendly and responsive.

8 brenda B.
Canada
February 21, 2016
Hotel could use a facelift
Staff was excellent Hotel was a little "tired". But clean Great bike path location Close to good restaurants Breakfast should have been included in this price Pool does not have enough lounge chairs Restaurant/bar pricey

8.3 Mr M.
Australia
January 21, 2016
A Jewel in Sanur
Location, Gardens and staff
Excellent, this the 4th time I and or my wife have booked a room here. We will return many times, Mercure Sanur certainly met our needs and expectations

10 DAVID E.
Australia
January 15, 2016
A Great Hotel
Staff, Beach and tranquility
We have stayed here a few times now and always find the staff extremely polite and helpful ..the beach is very clean and the gardens are maintained beautifully. Its an easy walk or taxi ride into the main shopping strip to visit various restaurants or just for sight seeing. The rooms are freshened daily and have all the amenities you require and very comfortable beds.

8 Tetty P.
Indonesia
January 15, 2016
Mercure has everything we expect
The private beach, comfortable bed and sofa bed, room size, balcony
We have stayed at Sanur Mercure two years in a row. We spent five nights each and have been satisfied with our holidays here. The thing that made us choose this hotel was mainly because it offered private beach at an affordable price. Mercure sanur has everything we expexct for our family holiday, private beach, kids club, two swimming pools, big comfy bed plus sofa bed in deluxe room, 2 choices of shower heads in the bathroom, hot water and water boiler for yout tea and coffee. We also like the tropical surroundings and the beach was nice with a calm currents, which perfect for young kids to dip in and frolic. On our first visit we had a deluxe room with a big room size and a small balcony and on the second one we stayed in a not too big room size but with a bigger balcony. We liked both. Mercure location was a bit secluded, and if you stay here, you'd have a couple of good reaturants options to dine without walking diatance. There were little minuses. On both of our stays, one of the lights in the room were out. Plus our bathroom was a bit smelly. The swimming pools were not the best ones I have swam in. I wish they had the steps where you could stand along the sides of the pools. however, the kids were always happy swimming in both of the swimming pools.