Mercure Samui Fenix by Accor Hotel Group

26-1 Moo 3, Maret District, Lamai, Samui, Thailand

Very good 7.7
Based on 332 reviews

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About Mercure Samui Fenix by Accor Hotel Group

Description

Nestled in the heart of Lamai, Mercure Samui Fenix by Accor Hotel Group is an ideal spot from which to discover Samui. Only 25km away, this 4-star hotel can be easily accessed from the airport. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Beach Republic Club, Hin Ta Hin Yai, Samui Aquarium, and Tiger Zoo. The excellent service and superior facilities here make for an unforgettable stay. To name a few of the hotel's facilities, there is a poolside bar, bar/pub, Wi-Fi in public areas, shuttle service, and room service. Mercure Samui Fenix by Accor Hotel Group is home to 60 bedrooms, all tastefully furnished to provide comforts such as air conditioning, complimentary bottled water, satellite/cable TV, and a mini bar. The hotel's host of recreational offerings ensure you have plenty to do during your stay. Mercure Samui Fenix by Accor Hotel Group is a smart choice for travelers to Samui, offering a relaxed and hassle-free stay every time.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • massage

Swimming & soaking

  • swimming pool [outdoor]

Water sports

  • private beach

For kids

  • swimming pool [kids]

Food & beverage

  • room service
  • restaurant
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • garden
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
  • Thai
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 600 THB
Breakfast Charge (when not included in room rate): 416 THB
Check-In From: 01:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 5 km
Distance to Airport: 25 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 4
Number of Restaurants: 1
Number of Rooms : 60
Reception Open Until: 11:30PM
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 2009
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.2
  • Location 7.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.6
  • Food/Dining 7.1

SHEN H.
Taiwan
July 08, 2016
I don't understand why so different from the photo on agoda
The air condition in the room is broken, can not adjust the temperature, can't communicate with employee, they even don't know which room we live.

Sudawan S.
Thailand
June 19, 2016
Good
Friendly staffs

Sander J.
Denmark
March 11, 2016
Nice hotel.......But
Pool area, Staff, Food and drinks
Nice quiet hotel, friendly staff. We have been there 2 times now and will probably come back again. The bad things. This time we got a room that smelled of sewage. staff know it, but placed us anyway in the room. We did not sleep the first night because of the smell, and have to fight the day after to get a new room,not a good experience. the rooms are not well furnished. there is absolutely no room for your clothes. a small closet but no drawers or places to put your clothes, so our clothes were almost 2 weeks in suitcase.Actually it is the worst furnished room I have ever stayed in. But the bed is perfect. Last thing. The hotel takes a very high price for transportation from the hotel to the airport, at a 4 star hotel it should be free or much cheaper.

Alexander M.
Sweden
February 24, 2016
Not suited for anyone with disabilities
First of all, the room smelled really bad. I woke up in the middle of the night because of the terrible smell. I felt like I was sleeping in a sewer. They of course said they would do something but nothing happened. And the hotel is (regarding Agoda) suited for disabled people. It isn't. Stairs everywhere, no elevators. When we pointed it out to the staff, they called to our room at 11 pm and told us they have a wheelchair available, but how in the world do we even use it with all the stairs everywhere? They don't have a real restaurant, only a pool bar, which was very disappointing. There is a beach, but rocks everywhere and no one is in the ocean as far as the eye could reach. Location isn't good at all, nothing is close, no restaurants. I would suggest staying closer to Chaweng Beach.

Tony P.
Australia
February 09, 2016
happy travellers
good location out side of building could do with paint and clean but resort very clean rooms comfortable and clean

Howard C.
United States
January 06, 2016
Beautiful and relaxing
The design/layout. The beach. The pool
I came to Koh Samui to relax and the place was great for that. However next time I will bring a friend as it's very romantic. Lamai is very quiet and not much to do. 200 baht taxi to go in at night. During the day the hotel provides free transportation Cheweng is busier and more activity and fun. 400 baht taxi each way. The pool is great and the place is beautiful I suggest getting the massage package (pay for 3 and get 4). Getting a massage while hearing the surf is pretty cool. The Villas are nice but the drawback is you don't have a view of the water Down the beach is the Rock Bar. It's a live music venue right on the beac. You have to access it by road however (take the road to the right just before Famiky Mart) It's a pretty cool place to hang out

Emily K.
United Kingdom
January 03, 2016
Great value, excellent service
Price, pool, bar/food
Fantastic bar staff with affordable drinks and great food by the pool. Regular shuttle during the afternoon into to the evening to Lamai centre (hotel is a little on the outskirts!) Staff attentive and happy to help Good room with large bed and sea view!

Shayle F.
Australia
January 02, 2016
Great
The pool was fantastic,the view was amazing and the people were great.
My daughter and I really enjoyed the time we spent at Fenix. The staff were super friendly and more than happy to help.The pool was great it eased the pain niclely from the previous nights antics...

winnie L.
Malaysia
December 07, 2015
Overall satisfied except the reception
Clean nice and quiet
Satisfactory

Blair R.
Canada
December 04, 2015
Photos are not representative of current condition
Staff is great and breakfast is full buffet
Stay was descent but not as expected Beach was littered with garbage Only stayed 2 nights and moved to bo Phut where it was much more lively and stuff to do


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