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Very good 7.7
Based on 1092 reviews

Recent customer comments

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Very good



based on 1092 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 6.9

9.6 JUNE R.
Australia
April 12, 2016
Peaceful
Lovely Large room, aircon good, pools lovely and beach out the front. Bus to Hardys store, lovely beach walks and restaurants everywhere. Good massage places close by. The people who stay here are mature and very nice. Wonderful holiday break in Sanur

4.8 Martin L.
United States
April 11, 2016
Room is in needs of total renovation.
Friendly staff but the room is in needs of total renovation , do not use there taxi services, their fares is more than double compared to meter taxi that they will call for you.

9.6 michael S.
Australia
April 09, 2016
Happy with the whole resort, except the breakfast
A

9.2 Garth M.
Ireland
April 07, 2016
Excellent location
Perfect beach front location. Quite side of the island. Easy to get around. Staff friendly. Rooms okay. Grounds well kept - pools a little warm!! We had a wonderful stay

6.4 David G.
United Kingdom
March 29, 2016
Perfunctory more so than Pristine
Good beach, good pools, nice staff, reasonable meal prices.... - What more could you want really?

5.6 Kathryn M.
Australia
March 21, 2016
Not as good as our first stay.
The Mercure is starting to show its age. The pool is too hot to swim in and enjoy, the pool towels smell and are just about thread bare. We had to wait an hour to get some bath towels when we first arrived and needed a shower, and making two calls. We asked for a bucket of ice and received only a few melted ice blocks in a small soup bowl. When i booked i requested two rooms for 2 adults and 2 children in one, and 2 adults in the other, at no time did anyone say we would have to pay an extra $35 a child for extra beds for them!! And lastly the fridge in the main bedroom did not work! As we were only staying one night these few things made our stay most disappointing.

9.3 Wijnand P.
Netherlands
March 19, 2016
Excellent hotel right at the beach
Very friendly staff - excellent room - great location
We have stayed here a few times allready and enjoyed our stay very much again. Very friendly and helpful staff . very nice rooms. Hotel is at the beach and has 2 nice pools. Area around the hotel is quiet, but many restaurants at walking distance. Excellent breakfast buffet - not cheap though.....

7.7 Hilary T.
United Kingdom
March 11, 2016
7 night stay in deluxe room
Beach resort, tropical gardens, value for money
Experienced a pleasant seven night stay in a deluxe room set within a block of four in the beautiful tropical gardens. Resort is situated right on the beach in Sanur & within easy reach of many restaurants, particularly liked Mezzanine & Massimmo

4 Philipp K.
Germany
March 02, 2016
Professional reaction to bedbugs
We had an encounter with bedbugs the first night and asked to check out the next day. The staff was very and professional and agreed to reimburse the entire room fees. The hotel is located in a very quiet lagoon with the view partially onto the continuing bay. The staff was friendly and responsive.

8 Marie D.
United States
March 02, 2016
Nice resort
Beautiful property. Expensive gift shop but staff very nice and accommodating. Their volcano dessert is amazing.