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Customers like this hotel for:
    Nearest transport:
  • Wonokromo Railway Station (2.1 Km / 26 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (12.2 Km)
    Customer comments:
  • "Location (city center)", "Nice rooms", "Pleasing staff ", "Value for money"
    Top nearby attractions:
  • Pasar Keputran (0.3 Km / 4 min walk)
  • Mirota Batik and Handicraft (1.0 Km / 12 min walk)
  • Colors Pub & Restaurant (1.4 Km / 17 min walk)
  • Bon Café (1.5 Km / 18 min walk)

Note: Distances are measured as a straight line.

Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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"1. food. 2. reasonable price. 3. located at..."

Fafa, Indonesia November 13, 2015

Features of Mercure Surabaya Hotel

Hotel Facilities

  • 24-hour room service
  • bar
  • business center
  • coffee shop
  • concierge
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • tours

Sports and Recreation

  • fitness center
  • hot tub
  • indoor pool
  • massage
  • outdoor pool
  • spa


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Indonesian

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Hotel Description
This renovated, luxury hotel is the answer to those seeking a stylish lodging quarter that...see more This renovated, luxury hotel is the answer to those seeking a stylish lodging quarter that prioritizes comfort and convenience. The 126 well-equipped rooms at Mercure Surabaya Hotel are categorized into an array of room configurations to suit all types of discerning travelers. Whether traveling on business or for pleasure, this hotel has something that will please potential guests. Located on Jalan Raya Darmo, the center of Surabaya, guests are not too far from the many attractions in the area, namely the Surabaya Zoo and Plaza Tunjungan - the city's biggest shopping center. For those preferring to stay indoors, there are countless facilities to take advantage of like the 24-hour coffee shop, an outdoor swimming pool, a fitness center, a spa, and two restaurants to choose from. At Mercure Surabaya Hotel, the rates are affordable, the location is ideal, and security and comfort are second-to-none.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (1179)

Business travelers (411)

Couples (257)

Solo travelers (185)

Families with young children (145)

Families with older children (97)

Groups (84)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1179)
Sort by:
Fafa F. Families with older children
Indonesia, November 14, 2015
clean and spacy, good food

1. food. 2. reasonable price. 3. located at downtown
I love the food so much, good food at resonable price. But such turn off about the staffs, they're not really solutive and initiative, i gotta wait for 30minutes more for an egg benedict. Second thing is there are too many mosquitos in the restaurant, they need to do something on the garden, hence the mosquitos will always be bothering the guests.
Voldy S. Business travelers
Indonesia, October 20, 2015
Good, friendly receptionist

Clean, friendly, comfort
servin S. Business travelers
France, October 20, 2015
Good location and access to town center

Location good value for money and access to city areas
We were given a room in the new wings, but with renovation not finished and room smaller than older room it was a little disappointing. Water pressure was not great and snow on too many tv channels. It does remain a nice place to stay and will more likely return
Victor W. Business travelers
Singapore, October 10, 2015
Good decent four star hotel... Nice breakfast ....

Nice breakfast .... Decent buffet spread .... Location
I enjoyed my stay here ... Even allowed early check in when I arrived at 11 am ... I will stay here again if possible.... Great!
susanti S. Families with young children
Indonesia, October 05, 2015
staff kurang ramah

quick checking in/out
Rita T. Business travelers
Indonesia, September 28, 2015

Location near to meeting
A bit dissappointed this time. Previously room size was bigger but not newly renovated. This time is newly renovated room on high floor, level 10 but there are mosquitoes inside d room upon checking in till check out
Amelia J. Groups
Indonesia, September 26, 2015
Good hotel and service

room, service and hospitality
Nice hotel with good hospitality
Jeffy T. Business travelers
Indonesia, September 08, 2015
affordable and relatively nice

staff, room, location
pretty good
Om D. Business travelers
Australia, September 09, 2015
Great stay

Location and staff
Marshelley M. Groups
Australia, September 24, 2015
Great hotel

Loved the new rooms

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