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About Mercure Surabaya Hotel

Description

This renovated, luxury hotel is the answer to those seeking a stylish lodging quarter that prioritizes comfort and convenience. The 126 well-equipped rooms at Mercure Surabaya Hotel are categorized into an array of room configurations to suit all types of discerning travelers. Whether traveling on business or for pleasure, this hotel has something that will please potential guests. Located on Jalan Raya Darmo, the center of Surabaya, guests are not too far from the many attractions in the area, namely the Surabaya Zoo and Plaza Tunjungan - the city's biggest shopping center. For those preferring to stay indoors, there are countless facilities to take advantage of like the 24-hour coffee shop, an outdoor swimming pool, a fitness center, a spa, and two restaurants to choose from. At Mercure Surabaya Hotel, the rates are affordable, the location is ideal, and security and comfort are second-to-none.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • bar
  • business center
  • coffee shop
  • concierge
  • daily housekeeping
  • doorman
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • fax machine
  • gift/souvenir shop
  • halal restaurant
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area
  • taxi service
  • tours
  • wheelchair accessible

Sports and Recreation

  • fitness center
  • hot tub
  • indoor pool
  • massage
  • outdoor pool
  • spa

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 220000 IDR
Breakfast Charge (when not included in room rate): 120000 IDR
Check-In From: 02:00 PM
Check-Out From: 12:00 PM
Check-Out Until: 06:00 PM
Distance from City Center: 5 km
Distance to Airport: 20. Km
Internet Usage Fee: 0 IDR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 4
Number of Rooms : 257
Parking Fee (per day): 0 IDR
Reception Open Until: 01:00 AM
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 2007
Year Hotel Last Renovated: 2015
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.5
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

8 Imanuddin P.
Indonesia
May 23, 2016
Great locations, swim pool location have to improv
Everything is okay, just the above mentioned need to be improved

5.2 Budi T.
Indonesia
May 03, 2016
Old
Too old furniture

10 Widyaningrum S.
Indonesia
April 08, 2016
superb hotel, excellent food
superb hotel, excellent food

8 Kee T.
Singapore
March 17, 2016
Good for value
Price, service, location

10 WENG C.
Malaysia
February 23, 2016
Great hotel with brilliant staff
Value for money, excellent customer service, comfort
Great hotel with very friendly staff. Highly recommendable.

5.7 Michael J.
United Kingdom
February 27, 2016
Weekend in Surabaya
This hotel is possibly the worst I have stayed at in Indonesia in terms of expectations based on the Agoda score and star rating. Although they claim the hotel has been renovated the room we were in had several faults with a very poor mattress on the bed, a bathroom within which the toilet hardly worked as it was difficult to flush and the shower head was very loose. In terms of cleanliness it wasnt too bad but I have stayed in better. The food at the breakfast was poor to my mind. Finally we had to change keys several times as they constantly lost the information stored on them. On the good side some family we met there were moved to a better room in the new wing when a non smoking room was unavailable in the old wing.

6 eric H.
Indonesia
January 28, 2016
Good
Good enough

8 dYaZ C.
Indonesia
January 21, 2016
Clean Room,Good Food,Nice Staff
Service,Food,Clean
so far so good, but 1 thing make me uncomfortable about the parking area, they didn't give us any parking card so if something happen to your vehicle who should be responsible???

7.3 aldo R.
Indonesia
January 16, 2016
good room (new wing) and good location
location
My room at new wing is ok. But the old wing need renovation as my colleagues got rooms there. Overall is ok. Breakfast also ok.

8.7 Cyndy M.
Indonesia
January 11, 2016
Good location and service
Service, location, the size of the room
It was a good experience to stay at that hotel

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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