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Very good 7.8
Based on 1239 reviews

Recent customer comments

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Very good

based on 1239 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 7.3
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Suprijonggo S.
May 10, 2014
A well located, and good value for money hotel
well located, nice room and good value for money
Very pleasant stay since it is located in main road, in the center, yet not very busy area with reasonable good price for her category. The room is quite large too. It is within 1 km away from Surabaya zoo and a walking distance to Taman bungkul, a famous recreation park and located between airport and the Tunjungan. If you a street food lover, you may enjoy MayJen Sungkono area.

Doreen M.
May 06, 2014
It was great. Did not expect it to be so clean.
The cleanliness of the hotel, Friendly staff and location
Great. Very comfortable. I love the cold air conditioning

Sow L.
May 06, 2014
Comfy and Convenient Hotel
Strategic location, easy access and friendly staff
The hotel is centrally located making it easy for me to get around town. It was kept clean and the beddings were comfortable. The staff were friendly and helpful. However the access key was rather troublesome. Numerous times when it didn't function well and I'd difficulty getting to my room (especially in the lift.

Mohammad H.
Brunei Darussalam
April 30, 2014
Excellent hotel love it
Clean, good staff,
Everthing is fine

Rudi W.
April 29, 2014
Hommy n clean
Good breakfast, easy access, center of the city

Yuni S.
April 26, 2014
7 of 10
price, location and service
This is 2nd time i stayed there. Honestly, better in the first experienced. Minor point is i need to pay 25% for early check in, although last time i hv to pay nothing. Reception staff were not friendly, no smile and fierce. I felt very different, but overall they are nice. i give 7/10 for this experience. Hopefully next month i stay there again, they can be more improve.

thomas T.
April 23, 2014
Nice and Clean Hotel
Clean, Good hospitality and easy access to every wherein the city

Shamshul S.
April 23, 2014
Superb and very nice
Location, room and enviroment
Excellent, Superb and nice

Ketsaraporn P.
April 17, 2014
Good hotel and survices
hotel in downtown near mall and sopping center
this hotel in downtown and near sopping center. they have very good service. hotel staff can speak english very well. but hotel quite far from historical places, we can use only taxi.

Muhammad D.
April 15, 2014
Adequate for business travelers and short haulers
Staffs, location, parking
It's only one night stay with boyfriend due to rush meeting in Surabaya. Mercure is so helpful with my stay. Prompt service, great location and spacious parking lot. I can even walk to most attractions like well, Bakso bu Etik Sayang!